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“Suddenly, my IT guy was nowhere to be found”

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Submitted by Sara Smith on Thursday, October 28, 2010

This month we’re sharing scary IT horror stories from small business owners. In the story below, the IT systems weren’t the main problem — it was the IT guy who turned into a ghost and VANISHED after he installed a server.

“A few years ago I hired a local young IT guy to install a new server for my office. He did a great job with the up front work, but a few weeks after the server was installed I had some questions and issues that needed answering and fixing. Suddenly, he was nowhere to be found. I tried calling, emailing, and even writing a letter. He never got back to me, so I ended up hiring a new IT person to fix the issues.

Six months later, out of the blue this guy calls me and asks how things are going! I could not believe it, I told him that I had to hire someone else and he just made excuses about how he never got the messages. Service in the IT profession is hard to come by. There are a lot of technical people out there, but very few that know how to take care of their customers. I will never make that mistake again.”

We often hear from business owners just like this one — people who have been burned by freelance “IT guys” who turned out to be unreliable or just plain unreachable when a problem arose. CMIT is different: we’re small business owners ourselves, so we know how important it is to have dependable support from your service providers. We have a nationwide network of partners and 24/7 systems monitoring so that you never have to feel like you’re on your own when you have computer problems.

Do you have a horror story to share? Your entry could win you a $75,000 technology makeover courtesy of Dell, Microsoft, and CMIT Solutions. Go here to enter. (update: contest closed)

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