This month we’re sharing scary IT horror stories from small business owners. In the story below, the IT systems weren’t the main problem — it was the IT guy who turned into a ghost and VANISHED after he installed a server.
“A few years ago I hired a local young IT guy to install a new server for my office. He did a great job with the up front work, but a few weeks after the server was installed I had some questions and issues that needed answering and fixing. Suddenly, he was nowhere to be found. I tried calling, emailing, and even writing a letter. He never got back to me, so I ended up hiring a new IT person to fix the issues.
Six months later, out of the blue this guy calls me and asks how things are going! I could not believe it, I told him that I had to hire someone else and he just made excuses about how he never got the messages. Service in the IT profession is hard to come by. There are a lot of technical people out there, but very few that know how to take care of their customers. I will never make that mistake again.”
We often hear from business owners just like this one — people who have been burned by freelance “IT guys” who turned out to be unreliable or just plain unreachable when a problem arose. CMIT is different: we’re small business owners ourselves, so we know how important it is to have dependable support from your service providers. We have a nationwide network of partners and 24/7 systems monitoring so that you never have to feel like you’re on your own when you have computer problems.
Do you have a horror story to share? Your entry could win you a $75,000 technology makeover courtesy of Dell, Microsoft, and CMIT Solutions. Go here to enter. (update: contest closed)