{"id":1241,"date":"2024-07-25T06:07:35","date_gmt":"2024-07-25T11:07:35","guid":{"rendered":"https:\/\/cmitsolutions.com\/boston-ma-1020\/?p=1241"},"modified":"2024-07-25T06:07:35","modified_gmt":"2024-07-25T11:07:35","slug":"5-it-support-hacks-for-manufacturers-and-distributors","status":"publish","type":"post","link":"https:\/\/cmitsolutions.com\/boston-ma-1020\/blog\/5-it-support-hacks-for-manufacturers-and-distributors\/","title":{"rendered":"5 IT Support Hacks for Manufacturers and Distributors"},"content":{"rendered":"

IT support presents unique challenges for manufacturers and distributors. Often, these organizations have limited IT staff or none at all. Managed service providers (MSPs) might operate in a reactive mode rather than helping businesses make proactive decisions, leading to outdated software, lack of responsiveness, and broken EDI solutions. These issues create significant inefficiencies and headaches.<\/span><\/p>\n

However, with the right approach, IT support can be vastly improved. Whether you\u2019re a manufacturer or a distributor, here are five key strategies to enhance your IT support.<\/span><\/p>\n

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1. Find an IT Support Partner Who Offers True EDI Service<\/b><\/h2>\n

The Challenge<\/b><\/h3>\n

EDI (Electronic Data Interchange) is crucial for manufacturers and distributors. Unfortunately, most MSPs don\u2019t handle EDI, requiring a separate service provider for this essential technology. EDI providers often prioritize product sales over ongoing support, leaving midmarket customers with inadequate service.<\/span><\/p>\n

The Solution: Comprehensive IT and EDI Support<\/b><\/h3>\n

Look for an MSP that covers both IT and EDI services. These providers are rare but invaluable. At CMIT Boston, Newton, Waltham, we handle EDI along with all standard IT support services. This integrated approach ensures reliable attention to exceptions, new fields, data mapping, and adding new trading partners.<\/span><\/p>\n

For more information on our EDI and IT support services, visit our Managed IT Services page and our<\/span> Contact Us<\/span><\/a> page.<\/span><\/p>\n

2. Find an IT Support Partner Who Offers Simple Monthly Pricing and Unlimited Service Touches<\/b><\/h2>\n

The Challenge<\/b><\/h3>\n

Variable IT support costs can be a major pain point for manufacturers and distributors. Billing based on ticket count, communication touches, or other factors often leads to unpredictable and large bills, making financial planning difficult.<\/span><\/p>\n

The Solution: Fixed Monthly Pricing<\/b><\/h3>\n

Seek an IT support partner who provides a simple, fixed monthly pricing model with unlimited service touches. This approach offers financial stability and makes your MSP act more like a true partner. With predictable costs, you can better manage your budget and focus on your core business operations.<\/span><\/p>\n

At CMIT Boston, Newton, Waltham, we believe in transparent and straightforward pricing. Learn more about our approach on our Managed IT in Boston page.<\/span><\/p>\n

3. Find an IT Support Partner Who Offers a Service Guarantee for Cybersecurity Incidents<\/b><\/h2>\n

The Challenge<\/b><\/h3>\n

Many MSPs bill separately for services required to recover from a cybersecurity incident, adding to the stress during a critical time. This common practice of metered billing is not customer-friendly and can lead to unexpected expenses.<\/span><\/p>\n

The Solution: Incident Response Warranty<\/b><\/h3>\n

Look for an IT support partner who offers an incident response warranty. This type of policy guarantees services to contain and clean up a cyber incident at no additional cost, with certain limitations. Such a warranty indicates the MSP\u2019s confidence in their security expertise and commitment to client satisfaction.<\/span><\/p>\n

For comprehensive cybersecurity solutions and guarantees, explore our<\/span> IT Support<\/span><\/a> page and our<\/span> Contact Us<\/span><\/a> page.<\/span><\/p>\n

4. Find an IT Support Partner Who Doesn\u2019t Charge Extra for Mobile Device Security<\/b><\/h2>\n

The Challenge<\/b><\/h3>\n

Manufacturers and distributors often need employees to access internal systems from mobile devices, either their own or company-provided. Without proper security controls, these devices can expose sensitive data and systems to risks if lost or stolen.<\/span><\/p>\n

The Solution: Inclusive Mobile Device Security<\/b><\/h3>\n

MSPs should bundle mobile device security services with their basic service tier. Key features to look for include:<\/span><\/p>\n