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Why CMIT?

Learn why thousands of businesses choose CMIT Solutions

Delivering Elite Service and High Value

In today’s fast-paced digital world, every business in Knoxville relies on solid IT support. But for small and medium-sized businesses, finding that kind of support can be difficult. Smaller IT firms often find themselves stretched thin without specialized skills and too many clients, while bigger IT organizations prioritize their larger clients and may not even return your calls.

At CMIT Solutions, we specialize in delivering enterprise-level support worthy of a Fortune 500 company – at a price a small to medium-sized business can appreciate. Even better, we combine the best of both worlds: every CMIT office is independently owned and operated, while still being backed by a nationwide network of more than 130 locations and 700 technicians. Most of our franchisees come from Fortune 500 backgrounds, meaning they understand the need to scale big company support down to each and every office, user and device. In short, no one in North America is better equipped to give small to medium-sized businesses in Knoxville the IT support they deserve than CMIT Solutions.

Scroll down to learn more about the elements that encompass CMIT’s strategic approach, which we use to successfully manage the IT resources and infrastructure of all our managed service clients. Enterprise-level support at an affordable, predictable, flat-rate monthly price.

24/7/365 Service

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Proactive instead of reactive.

Instead of waiting around for technology problems to arise, the best IT support service in Knoxville takes a proactive instead of reactive approach. That means 24×7 monitoring that keeps a constant watch on desktops, laptops, mobile devices, networks, servers, printers, and more, all with the goal of eliminating downtime.

Security that runs deep.

In today’s dangerous online world, with viruses, data breaches, and evolving cyberattacks striking each and every day, a basic firewall isn’t enough. Elite-level support includes anti-virus and anti-malware software, web filtering, IP traffic analysis, and other layered network security solutions that can create a protective “umbrella” around your systems. You might not “see” these services, but when the threat of infections and ransomware decreases, you’ll feel the difference.

Comprehensive support.

From two-man micro-companies to rapidly growing businesses with more than 100 employees, CMIT Solutions can do it all. Our technicians boast decades of experience solving every IT problem under the sun, and we are committed to staying on the cutting edge of cybersecurity. We truly do more than any other IT support company in Knoxville and beyond.

Nationwide Scale

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A deep IT infrastructure.

With a nationwide network of more than 170 business owners and 700 technicians in the CMIT Solutions system, we offer a level of support that matches the best in the corporate world. Whether you run a multi-office setup with employees working in several time zones or a single local office, the best IT infrastructure should meet your needs, no matter what.

Strategic industry partnerships.

Because of our collective power, we maintain close relationships with major technology companies like Microsoft, Dell, Barracuda, and Intuit. That means unbeatable leverage, purchasing discounts, enhanced support, and enterprise-quality service, all backed by a local business owner at a price you can appreciate.

Nonstop communication.

In the business world, a truly collaborative culture is the surest sign of success. Your IT team should always keep current with industry trends, primary research, and product development. As CMIT Solutions has learned over the past 20 years, there’s no better way to do that than through open lines of communication. With clients spread across North America, each operating a unique business in a specific field, our one-to-one, business-to-business approach keeps us updated on everything under the technology sun.

Unmatched Quality

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Real solutions for real-world problems.

Many IT companies tailor their offerings to the demands of vendors or the whims of revenue-generating propositions. But at CMIT Solutions, we customize our IT support services to match the issues our Knoxville clients actually face – not the ones that might come up at some point in the future.

A steady focus on the human element.

Computers, networks, and devices represent the bread and butter of any IT company. But often forgotten in the conversation about security are the employees who use those devices day in and day out. That’s why acceptable use policies, comprehensive training, and other support that focuses on the human element of your company is so important.

Compliance that counts.

Whether it’s health care, finance, legal, or other regulated industries, compliance done right is a critical must for any business. From secure data storage and transmission to encryption, eradication, backup, and disaster recovery, a good IT provider will go the extra mile to ensure that your business is up to speed with industry and government requirements. Those kinds of quality offerings can make the difference between business success and civil and criminal penalties for a failure to protect data.

Foresight & Commitment

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Dedication to businesses of all sizes.

Many large IT firms don’t treat their smaller clients with the same level of dedication and respect as their larger ones. But at CMIT Solutions, many of our business owners come from corporate backgrounds.

We understand that one size does not fit all – so we cherish the opportunity to help small to medium-sized business owners in Knoxville overcome challenges with IT support. That, in turn, helps them survive and thrive. We are small business owners too – so our success is dependent on your success.

Industry insight and innovation.

Since technology is always changing, an IT company is only as good as its vision for the future. Conducting primary and secondary research, testing and validating new solutions, remaining a step ahead of cybersecurity issues and unforeseen challenges — these are the hallmarks of a strong IT provider who has your best interests at the top of their to-do list. Whether it’s cloud storage, file sync and share, industry-based compliance regulations, or mobile device security, CMIT Solutions prides itself on staying on the cutting edge of technology developments so that we can put them to work for your business.

The CMIT Promise

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The Human Intelligence Behind the Technology.

We consider ourselves the human intelligence behind information technology – so we go above and beyond just the per-hour contractor that only fixes computers when they break, or the voice on the other end of the line that does nothing but put you on hold.

  • We’re the trusted partner that takes a proactive approach to your technology.
  • We’re the fellow small business owner that understand your day-to-day needs.
  • We’re the built-in IT support staff that’s always there when you need us.
  • When something goes wrong with your IT infrastructure, we will stand by your side and work diligently to resolve the issue, no matter how long it takes or how hard the job is.

That’s the CMIT Promise – and it’s one that you won’t find anywhere else, from the smallest of businesses to the biggest of Fortune 500 companies.

“It’s hard to find words to express our gratitude for the work they have done and continue to do.”

Barbara Crowley, Director of Operations | REI Engineers

Find out how companies succeed with CMIT Solutions.

Wisconsin non-profit thrives with responsive IT help desk support

Chicago-area CPA firm grows thanks to trustworthy IT solutions and reliable network management

St. Louis-area medical clinic prevents disaster with proactive IT monitoring and managed IT support

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CMIT Solutions of Knoxville

Phone number (865) 444-0910
Address 9111 Cross Park Drive, Suite D200Knoxville, TN 37923

Providing IT Services and Support for Knoxville, TN
and surrounding areas of Oak Ridge, Farragut, & Bearden including:

37830 37902 37909 37915 37916 37917 37921 37931 37996 37912 37919 37922 37923 37932 37934 37777

RELIABLE SUPPORT + PROVEN VALUE

Contact us today to learn more about what CMIT offers as Your Technology Team.