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Answers to 8 Big IT Support Questions

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Tackle the Tough IT Questions Raised by the Pandemic

Over the last 18 months of grappling with the COVID 19 pandemic, our daily technology needs have been overwhelming. Will I be able to log in to my next online meeting? Can I find that file on my laptop, or will I have to sign into the company server? Do I really have to change my password, create a new account, or take action when I receive this email?

The answers to those questions are fluid, sometimes changing minute to minute. Bigger cybersecurity concerns may float to the surface—Is this Wi-Fi connection safe? What’s this ransomware thing all about? But for most of us, it’s easy to set those aside and focus on the task at hand, the email that needs to be sent, or the file that needs to be uploaded.

For business owners and managers, these small questions might lead to bigger ones. What would we do if a virus infected our computers? Are we meeting compliance requirements? Do our remote employees have the IT support they need? How much do we have to spend on cybersecurity next fiscal year?

This proactive approach is critical to success—many times, it’s the only thing separating a business that’s doing OK from a business that’s doing great. CMIT Solutions delivers a similarly proactive approach to IT support and cybersecurity protection. Over the last 25 years, we’ve answered the following questions for thousands of clients across North America. Asking these questions now can help your business prepare for anything while optimizing day-to-day operations.

1) Do I have to cover everything?

Cybersecurity threats are always changing, riffing on dominant news stories like the COVID-19 pandemic to try and deliver ransomware, malware, network infections, and spearphishing scams. That’s why today’s businesses need extra protection surrounding all of their devices and systems. From firewalls to DNS filtering to Internet traffic analysis and remote access protocols, these extra layers can go a long way toward keeping you safe, but only if the entire business is protected—desktop and laptop computers, networks and servers, printers, data storage devices, smartphones and more. Cybersecurity works behind the scenes, monitoring the connections between computers and tracking any malicious activity. Only protecting certain devices leaves the rest of them vulnerable to intrusions.

2) Is 24/7 protection necessary?

CMIT Solutions decided many years ago to take a proactive approach to IT support, standing out in an IT industry that, at the time, operated from a reactive stance, waiting for problems to occur before solving them. Now, with ransomware running rampant and cybersecurity a mainstream news story, the industry has come around to our way of thinking. But we still pride ourselves on being the best, and our North American network works around the clock to keep our clients safe and provide support when it’s needed.

3) How about a help desk—is it something I’ll ever use?

That probably depends on the size and scale of your business. Small companies with a few employees may find that they only need support once a month or so. But larger businesses might rely more heavily on regular, even 24/7 support—especially if they have remote employees spread out across different cities, states, or geographic regions. CMIT Solutions employs more than 800 technicians with decades of experience at nearly 250 offices in multiple time zones across North America. We’ve solved every IT problem imaginable, and our help desk can support businesses large and small, on the phone or online, no matter when they need help.

4) Does remote work deserve extra support?

This question is more relevant than ever as we pass the 18-month mark of the COVID-19 pandemic, with millions of employees across North America working from home at least some of the time. Tread lightly around any IT provider that says this setup is only temporary, as any technology business worth its salt will already have extensive experience responding to the ongoing remote work reality. On the other hand, if your office is back to in-person work, don’t let a potential vendor push you into a more sophisticated setup than you need. The best partner will work to understand your business, address your needs, and offer solutions that meet your budget and timeline.

5) Do I actually need to follow cybersecurity regulations?

From HIPAA to GDPR to new state rules enacted across the U.S., the cybersecurity landscape is always changing—especially for those in sensitive industries like health care, finance, and legal services. CMIT Solutions understands these updates to data security and identity protection, and we work hard to translate them into straightforward language so our clients know what action needs to be taken. In a world where one mistake can lead to serious civil or even criminal penalties, we deliver market-tested solutions for encryption, backup, and disaster recovery to meet every industry’s needs.

6) Should employees be trained in cybersecurity?

Absolutely. While we understand the value of properly functioning computers, networks, and devices, we know that those machines have to be used properly by the people who work for your business. That’s why we pair 24/7 IT support with ongoing education and training that focuses on the human element of your company. From identifying spam emails to understanding the way ransomware works, we know that the power of smart, savvy employees who feel empowered to make a difference can deliver a huge return on investment for your company.

7) Can I count on you when things go awry?

Any IT provider that sells services can promise total protection and comprehensive security. But can they help clients prepare ahead of time? And then help them bounce back from flash floods, hurricane damage, and power outages? Are they staffed well enough to handle issues when multiple clients need assistance at the same time? Are they fellow business owners in the community like you? If the answer is yes, then they know how hard it is to navigate the complicated digital world we live in. If the answer is no, then you may want to consider a company focused on and built for the business community in which you operate.

8) Do I really need to know my IT provider?

Many large IT providers take a “one-size-fits-all” approach to their clients, recommending products that might work in one industry or office environment but not in another. At CMIT Solutions, our independently operated offices deliver personal local support in hundreds of cities across North America—all backed by a tight-knit network of other owners, technicians, and staff. Our family members live and work in the communities they serve and understand the challenges their fellow business owners face. Instead of worrying about faceless third-party vendors or exorbitant licensing fees, our clients get to talk to real people who care about their business and the problems they might be facing.

At CMIT Solutions, we’re fellow community business owners just like you. We know how hard it is to navigate today’s complicated digital world we live in. That’s why we take our customer service model seriously. We’re always available when you need us. When things go well, we’ll support your success. And when things go wrong, we won’t stop working until the issue is resolved, no matter how hard the job might be or how long the process might take.

That’s a promise we take seriously, for each and every client. If you’re looking for that level of tech support from a partner that’s ready to stand and deliver, contact CMIT Solutions today.

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