With over 300 clients over its history, 40+ currently active clients, and 78 primarily remote employees across the US, ROI Communication\u2019s trajectory for success is apparent. While ROI Communication is a talented, well-oiled machine, every successful business relies on technology, tools, and systems to help it deliver to its clients. The need for their systems and tools to function seamlessly is how CMIT Solutions met the ROI team.<\/p>\n
In 2020, ROI outgrew its locally run IT services company and replaced it with another CA-based Managed IT Services provider (MSP). There was a rocky transition, including a changeover from SentinelOne to Webroot for cybersecurity that left 30 orphaned endpoints.<\/p>\n
\u201cWe needed a true strategic partner, able to help us run cybersecurity initiatives and assess our position, but we were in the weeds with our every day IT functions.\u201d<\/p><\/blockquote>\n
Problems with patching, computer provisioning, spam filtration, sending legitimate, work-critical emails to quarantine, and basic helpdesk queries plagued the engagement with this MSP.<\/p>\n
Melissa and office manager Julie Eufemi tried to establish a partnership with this vendor for nearly a year, but it became clear that a new MSP needed to be found.<\/strong><\/p>\nIn 2021, Melissa and the team used this experience to compile a list of strict requirements and perform a robust search for the right provider. The team solicited recommendations from the PR Council, of which ROI Communication was a member, and other internal networks. Evan Stein\u2019s CMIT Solutions of Manhattan team was highly recommended and eventually awarded the partnership. The CMIT team jumped in quickly and began assessing damage control in February 2022.<\/p>\n
The Results<\/h2>\n While it took some time for CMIT to establish credibility with the now gun-shy internal stakeholders, Evan and the team eventually earned the respect of ROI staffers through their consistent responsiveness, strategic support, and willingness to be true partners. The first goal was to perform a cybersecurity assessment and subsequent migration, with 2023 focused on provisioning.<\/p>\n
A cadence of weekly check-ins was established and is only now transitioning to bi-weekly. It\u2019s this immersive approach to managed services partnership that Evan and the CMIT team consider to be a key differentiator.<\/p>\n
For example, when ROI Communication was tasked with completing a vendor questionnaire for one of their clients, CMIT jumped in to help complete the technical and security requirements. Their previous MSP would have hesitated to help unless they could invoice for it.<\/p>\n
To quote Melissa,<\/p>\n
\u201cAll we wanted was a responsive, respectful, and strategic MSP. With Evan and the CMIT team, we got that and so much more. They are truly embedded into our workflow at ROI.\u201d<\/p><\/blockquote>\n
Looking Forward<\/h2>\n Now that things have stabilized, ROI Communication can get back on track with the initiatives that had to be put on hold during the previous MSP\u2019s reign. Evan and the CMIT Solutions team have incorporated annual cybersecurity assessments for ROI and Quarterly Business Reviews (in addition to the now bi-weekly check-ins) to address any business process changes or plans for IT roadmap initiatives and requirements.<\/p>\n
As ROI Communications plans for the future\u2014the support of CMIT Solutions of Manhattan will be there.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"While we are proud of all our clients, we wanted to spotlight…<\/p>\n","protected":false},"author":34,"featured_media":713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-717","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-success"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t