We are an established Managed IT Services company based in the Bay Area, with clients on the Peninsula and in Silicon Valley. We are seeking an experienced and passionate Help Desk Support Technician that can work in a fast pace start-up mode. You will be expected to challenge and to be challenged. You must have genuine passion, drive and care for the environment. This is an exciting full-time opportunity with potential career growth.
Role
We are currently seeking a Help Desk Support Technician with excellent customer service skills to join their team in the bay area. IT help desk support Technicians will be responsible for managing help desk tickets, Windows desktops, laptops, wireless devices, and telecom systems. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations in supporting IT infrastructure to provide for the growth of the company’s initiatives. These duties will be performed in compliance with policy guidelines and within time frames as defined in the team’s SLA and/or project requirements.
Responsibilities
- Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, and computer hardware
Supports Windows desktop OS - Provides timely resolution of end-user problems in an accurate manner
- Diagnoses and troubleshoots computer and general network issues
- Provide support for field personnel remote communications and connectivity
Basic administration of phone systems and other services as required
Requirements
- 2 to 4 years of experience working in Help desk, Desktop support in a fast-growing large enterprise company
- Knowledge of Windows environment and computer hardware and software at an intermediate level
- Experienced in remote customer support including wireless LAN access, VPN, and Cable services
- Experience in Backups, Active Directory, and Windows environments
- Experienced in supporting smartphones and tablets
- Experienced in supporting senior-level executives
- Experienced in scripting
- Excellent customer service skills, strong attention to details with excellent follow up
- A professional attitude, providing outstanding and friendly client services, is critical
- Excellent troubleshooting and communication skills
If interested, please forward your resume to it jobs@cmitswsv.com.