Interruptions<\/h2>\n
First on interruptions. Our lives are built around getting interrupted, we’ve become quite good at it.\u00a0 So, please…interrupt us!<\/p>\n
Trust us, even if it sounds embarrassing, we’d rather hear about it sooner than later.\u00a0 The sooner we hear about it, the quicker we can take action.\u00a0 And, the more likely a big problem is avoided.<\/p>\n
Planning Happens First<\/h2>\n
We understand you can’t plan equipment failure – but you can plan equipment replacement<\/a>. A quietly successful operation starts with planning. That planning minimizes disruptions, and that includes replacing equipment that’s past its prime. (and frankly, if we’re doing our job, there are hardly ever any emergencies – in a strange way, you might question our effectiveness because we don’t have to jump into action that often…)<\/p>\n And, what about changes – adding new software, automating tasks, jumping in with some new technology?\u00a0 Please send us an invitation to the party – you know – when you start thinking about <whatever it is>, that’s the time to start sharing your thoughts with us.<\/p>\n It’s our livelihood, and we can help make sure that the hidden needs get brought up. We’ll keep you from heading down some sketchy roads. Sure, it’s still your choice to decide how to travel, but you’ll have a better evaluation of the options.<\/p>\n You are much better at your job than I would ever be, so please – allow us to do what we’re good at<\/a>. When we start talking about this great new thing that is going to happen, please humor me and let us take the requirements, cost figures, and the existing state of affairs as a starting point for a design.<\/p>\n If we start with the design you’ve already undertaken, things might get wonky. Did you:<\/p>\n I’ve certainly been in situations where I was told “just do it”. Sure – you’re the boss, we could. But wouldn’t it be better to bring our expertise in early, take our advice under consideration, and come out on the other end with a better environment? If you really have completely solved the problem, a little scrutiny will only take a little extra time and provide confidence to everyone involved.<\/p>\n If you trust us enough to help solve your problems everybody ends up a winner.<\/p>\n We’ll definitely go to bat with you against all comers. We know it’s tough out there, and we’re on your side.<\/p>\n First there’s the multitude of technology partners. You’ve got your internet provider, email host, desktop\/laptop\/server hardware vendor<\/a>, telephony, printer, and software vendors – especially the software that manages your office. Our specialty is making sure everyone plays in the sandbox nicely. We can’t fix software code to make it do something that it doesn’t, that’s just not possible. But we can take responsibility for getting a report of an issue, understanding it enough to get the right vendor(s) involved, and shepherd the process through to completion.<\/p>\n If you bring us in.<\/p>\n We do need to cover this – sometimes we’re not in the loop. Mistake or intentional, we may not have been part of the process. It doesn’t make the job impossible, but it’s probably harder.<\/p>\n We’re starting out with a handicap when:<\/p>\n Sure, we’ll get things going – but it’s a lot easier (and less expensive) when you get us in at the beginning.<\/p>\nThat’s My Job<\/h2>\n
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Trust<\/h2>\n
Picking Up The Pieces<\/h2>\n
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Your Choice<\/h2>\n
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In the Rochester area, CMIT Solutions provides local, responsive IT support and technology services for small to mid-sized businesses. As your IT partner, we ensure systems are running, your data is secure, and your staff is productive. Backed by a national system, we have over 200 locations across the country with local ownership in Rochester.<\/div>\n![\"\"](\"https:\/\/cmitsolutions.com\/rochester-ny-1109\/wp-content\/uploads\/sites\/9\/2022\/02\/Steve-Tylock3-150x150-1.jpeg\")
Steve Tylock is a systems infrastructure professional with broad information technology experiences in servers, desktops, networks, security, applications, team development, and solution architecture across the domains of business, education, government, and manufacturing. He specializes in analyzing environments leading to strategies and plans for growth and excellence.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"