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What is IT Help Desk Support?

Larger companies rely heavily on in-house 24/7 technical support to provide timely support for their network, but what if you’re a small or medium-sized business?

Companies without fully-functioning help desks can find that employees rely on one another to assist with mission-critical issues, harming productivity and increasing downtime. IT and web help desk tech support allows your company to receive the same level of virtual desktop support that larger companies enjoy without having to scale up your operations. It provides technical support when you need it by:

– Providing a single point of contact
– Helping you with specific problems
– Increasing productivity through streamlining your IT
– Improving customer satisfaction
– Offering real-time solutions for urgent issues
– How can IT help desk and service IT technicians help my company?

What happens if you’re in the middle of a critical project and your network goes down? If you don’t have a support solution in place, you could be in serious trouble. The less time you have to devote toward fixing your network, the more time you can allocate toward project completion. An IT help desk can assist you in myriad ways. IT help desks and IT service desk both help with:
– Trouble-ticket management
– Cataloging important information
– Asset management
– Real-time support
– 24 7 technical support

Everything’s working fine right now—why do I need to outsource my IT support?

The most common time to neglect your network is when everything’s running smoothly. That complacency can put you in a dangerous position if things don’t go according to plan. In an ideal world, your entire network would be managed proactively so that you can avoid downtime, but that’s not always the case. That’s where an IT help desk comes in—they’re right there when you need them the most. With user-friendly ticket management, quick resolution time, and hardware and software solutions custom-tailored to your unique environment, a help desk is there to catch you right before you fall. With an IT help desk solution in place, you can allocate more of your time and resources toward your day-to-day work rather than stress over your network. A lot of companies use simple email support systems initially. Over time, it becomes more and more difficult to account for every individual issue as your business grows. Navigating through an over-crowded inbox is no one’s idea of an efficient support system.

Where does CMIT Solutions come in?

Don’t rely on your staff to deliver IT support that only a certified expert can provide. CMIT Solutions provides comprehensive help desk support services to alleviate concerns about your network so that your personnel can focus on completing projects with minimal disruptions. It shouldn’t just be big corporations that get to enjoy high-quality customer service—no matter how large or small your staff is, our scalable solutions offer the perfect fit for your network. Don’t let solvable problems impede your progress.



We can help. Whatever your technology problem is, chances are, we've seen it before.