Hospitality IT Service Packages
Hospitality IT service packages from CMIT Solutions are structured to support hotels, resorts, restaurants, and venues where system uptime directly influences guest experience and revenue flow.
These service models combine infrastructure oversight, cybersecurity controls, and responsive technical assistance into scalable IT service packages aligned with hospitality operating environments.
Recommended IT Support Packages
Core
Managed Services
RMM
Anti-Virus
IT Documentation
IT Support
Remote Support – T&M
SLA – 4 Hour
On-Site Support – T&M
Cybersecurity
Email Security
DNS Filtering
MFA
Security Awareness Training
Hard Drive Encryption
Network Management
Firewall Management
Productivity Apps
M365/Google Licenses
Cloud Services
Cloud File Share
Data Backup
Cloud File Backup
Monthly Backup Testing
Pro
Managed Services
RMM
Anti-Virus
IT Documentation
Warranty Management
IT Support
Remote Support – Unlimited
SLA – 2 Hour
On-Site Support – Up to 4 hours
24/7/365 Live Support
Cybersecurity
Email Security
Phishing Protection
DNS Filtering
MFA
EDR
Security Awareness Training
Hard Drive Encryption
Darkweb Monitoring
Password Management
Network Management
Firewall Management
WiFi Management
Productivity Apps
M365/Google Licenses
Cloud Services
Cloud File Share
Data Backup
Cloud File Backup
Monthly Backup Testing
On Prem Disaster Recovery
Ultra
Managed Services
RMM
Anti-Virus
IT Documentation
Warranty Management
IT Support
Remote Support – Unlimited
SLA – 1 Hour
On-Site Support – Unlimited
24/7/365 Live Support
Cybersecurity
Email Security
Phishing Protection
DNS Filtering
MFA
EDR
SIEM/SOC
Security Awareness Training
Hard Drive Encryption
Darkweb Monitoring
Password Management
Network Management
Firewall Management
WiFi Management
Network Diagramming
Productivity Apps
M365/Google Licenses
Cloud Services
Cloud File Share
Identity and Access Management
Data Backup
Cloud File Backup
Monthly Backup Testing
On Prem Disaster Recovery
Disaster Recovery Plan
IT Guidance
Risk Assessment
Key Considerations When Evaluating Custom Managed IT Services Packages for Hospitality
Hospitality operations depend on continuous system performance, secure payment handling, and reliable connectivity. Effective
IT services and support structures should incorporate:
- Cybersecurity Readiness: Hospitality organizations store guest identities and payment data, making them frequent cybercrime targets. Layered protection, staff awareness training, and active threat monitoring reduce exposure.
- Support for Distributed Workflows: Central offices, front-of-house teams, and remote managers require consistent system access. Proactive monitoring ensures productivity across locations.
- Data Safeguarding: Reservation systems, financial data, and guest records must be protected through structured backup and restoration procedures.
- Responsive Help Desk Access: Operational disruptions during peak service hours can affect guest satisfaction and revenue, making rapid response support essential.
- Cloud Infrastructure Integration: Cloud platforms support collaboration, mobility, and scalability, yet require proper configuration and oversight.
- Technology Procurement Guidance: Selecting appropriate hardware and software improves system lifespan, performance stability, and cost control.
Collectively, these elements form a comprehensive framework that aligns hospitality technology with operational reliability, security requirements, and guest service standards.
Hospitality IT Service Package Solutions
Hospitality businesses operate across diverse environments. CMIT Solutions offers modular IT services that combine into a cohesive support framework, allowing organizations to tailor solutions to their technical, security, and operational needs.
