ABOUT
Leading with trust.
CMIT Solutions is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.
Our mission
You’re the focus of our mission. We empower businesses like yours by providing innovative technology solutions, managed IT services and cybersecurity.
Industry recognition
We’re honored to be recognized as a leading Managed Service Provider. In addition to local accolades across the communities we serve, we’ve also received awards from some of the most prestigious organizations in the industry. CMIT Solutions has consistently ranked on Entrepreneur Magazine’s Franchise 500 list for more than a decade. What’s more, ConnectWise named CMIT Solutions Partner of the Year, the company’s highest partner honor.
Community driven
We’re actively engaged in helping businesses in the area succeed. With CMIT Solutions, you can count on the integrity of locally invested relationships backed by a strong multi-location network of resources.
Meet the CMIT Solutions Las Vegas Team
President
Adam Lopez
Adam Lopez, MBA, is the President of CMIT Solutions of Las Vegas, bringing over 20 years of experience in IT leadership, cybersecurity, and program management. With a strong background in managing enterprise IT operations, he has led large-scale technology initiatives for major organizations, including Hard Rock International, Goodwill of Southern Nevada, and Golden Entertainment, where he oversaw the $700 million STRAT renovation. Adam specializes in IT security, cloud computing, and infrastructure optimization, ensuring businesses have the technology they need to scale securely. A UNLV alumnus with an MBA in IT Management, he is dedicated to helping organizations streamline operations and enhance cybersecurity resilience.
Vice President of Infrastructure Solutions
Slade James
Slade James has joined CMIT Solutions of Las Vegas as Vice President of Infrastructure Solutions, bringing extensive experience in designing secure, high-performance environments for growing businesses. He leads the company’s long-term infrastructure strategy across data centers, cloud platforms, and enterprise networks to help clients scale securely and comply with regulations. Day-to-day, Slade manages budgeting, vendor relations, disaster recovery, and performance monitoring, guiding the infrastructure team with an innovative and collaborative approach to ensure resilience, cost-efficiency, and smooth system operations for current and future growth.
Operations Manager
Roberta Santos
Roberta brings over a decade of executive-level program and project management experience with a unique specialization in gaming and hospitality technology operations. Her expertise spans some of the world’s largest casino and hotel resort openings and conversions across Macau, Singapore, the United States, and Canada.
As Operations Manager at CMIT Solutions of Las Vegas, Roberta leverages her extensive background managing complex IT deployments in 24/7 gaming environments to ensure our clients receive enterprise-level service delivery with zero tolerance for downtime.
Why Roberta’s Gaming Background Matters for Your Business:Unlike typical IT service providers, Roberta understands the mission-critical nature of gaming operations where every minute of downtime directly impacts revenue. Her experience managing Property Management Systems (PMS), casino systems, sportsbook technology, and surveillance infrastructure means she anticipates challenges before they become problems.
Core Competencies
Notable Experience
- Golden Entertainment: Led corporate IT project management for multi-property casino operations, including the complete conversion of Rocky Gap Casino & Resort to cloud-based Property Management System
- VizExplorer: Managed data analytics implementations for casino profitability optimization across large-scale gaming operations
- Leap Forward Gaming: Directed business development and technical deployments for picture-in-picture gaming technology across MGM Las Vegas, Las Vegas Sands Corporation, and Thunder Valley properties
How Roberta Supports CMIT Clients
Roberta ensures seamless operations management for CMIT Solutions of Las Vegas clients by:
- Coordinating complex technology deployments with minimal business disruption
- Managing vendor relationships and service level agreements
- Implementing best practices from enterprise gaming environments
- Ensuring 24/7 operational readiness for mission-critical systems
- Leading strategic technology initiatives aligned with business objectives
Client-Focused Approach:“I believe in positioning every team member and every client for success through clear communication, documented processes, and proactive problem-solving. Whether you’re running a sportsbook, managing healthcare operations, or operating a law firm, your technology should work seamlessly—and when issues arise, they should be resolved immediately by people who understand your business.”
Sales Consultant
Kathy Davis
Gaming Industry Sales Expert
Kathy brings over 15 years of specialized sales experience in the gaming technology and software industry, with deep expertise in casino management systems, player tracking solutions, and regulatory compliance software. Her consultative sales approach and extensive network of executive relationships across the gaming industry make her a trusted advisor to casino operators, card rooms, and hospitality venues throughout Las Vegas and beyond.
As Sales Consultant at CMIT Solutions of Las Vegas, Kathy leverages her unique understanding of gaming operations to help clients identify technology solutions that protect revenue-generating systems while meeting stringent regulatory requirements.
Why Kathy’s Gaming Background Sets Us Apart:Few IT service providers truly understand the gaming industry’s unique challenges—from Title 31 compliance to table games tracking systems to 24/7 uptime requirements. Kathy has spent her entire career solving technology problems for casinos, sportsbooks, and gaming operators. She speaks your language and understands what’s at stake when systems go down.
Core Competencies
Industry Experience Highlights
- VP of Sales, PLAYER ELITE USA/THN: Led North American sales for digital loyalty solutions serving gaming operators across multiple jurisdictions
- Business Development Manager, VizExplorer: Sold business intelligence and data analytics solutions to major casino properties, helping operators optimize floor performance through data mining
- Sales Consultant, CasinoSoft & Overlay Gaming (Poker Atlas): Specialized in Title 31 compliance software and regulatory record-keeping solutions for gaming establishments
- National Sales Manager, Genesis Gaming: Launched innovative table games tracking solutions for both casinos and card rooms nationwide
Understanding the Gaming Technology Landscape
Kathy has worked with virtually every aspect of gaming technology throughout her career:
- Casino Management Systems: Player tracking, slot accounting, table games management
- Regulatory Compliance: Title 31 software, anti-money laundering (AML) systems, regulatory reporting
- Business Intelligence: Data mining, analytics, floor optimization tools
- Digital Solutions: Player loyalty platforms, mobile applications, customer engagement tools
- Surveillance & Security: Understanding of how IT infrastructure supports gaming security requirements
How Kathy Supports CMIT Clients
Kathy works directly with gaming, hospitality, and business clients to:
- Conduct comprehensive technology assessments aligned with operational needs
- Translate complex IT security concepts into business outcomes
- Design cybersecurity solutions that protect gaming operations without disrupting revenue flow
- Coordinate with regulatory requirements and compliance objectives
- Build long-term strategic technology roadmaps for growing organizations
- Serve as a trusted advisor who understands both technology and gaming operations
Client-Focused Philosophy:“I believe in building collaborative relationships where I truly understand my clients’ business challenges before recommending solutions. In the gaming industry, technology isn’t just about efficiency—it’s about protecting revenue, maintaining compliance, and ensuring seamless operations 24/7/365. Every recommendation I make is grounded in real-world gaming operations experience.”
Community Involvement
Kathy is actively involved with Hope For The City, a Las Vegas nonprofit organization dedicated to fighting hunger and supporting the community. Her commitment to giving back reflects the same partnership-oriented approach she brings to client relationships.
System Engineer
Esteban Martinez
Enterprise IT & Endpoint Security Expert
Esteban brings comprehensive enterprise IT infrastructure experience from his time as Corporate IT Administrator at Station Casinos, where he managed endpoint security, device deployment, and compliance across thousands of devices in a 24/7 gaming environment. His hands-on expertise with modern endpoint management platforms, coupled with deep cybersecurity knowledge, makes him an invaluable asset for clients requiring secure, reliable IT operations.
As Systems Engineer at CMIT Solutions of Las Vegas, Esteban leverages his casino IT background to deliver enterprise-level infrastructure management and security solutions to small and mid-sized businesses. He understands the critical importance of uptime, security, and seamless operations—lessons learned in one of the most demanding IT environments in Las Vegas.
Casino-Hardened IT Expertise for Your Business:Managing IT infrastructure for Station Casinos means zero tolerance for downtime and absolute commitment to security. Esteban brings that same level of precision and reliability to every CMIT client. Whether you’re running a sportsbook, medical practice, or law firm, your systems receive the same meticulous attention that keeps casino operations running 24/7/365.
Core Technical Competencies
Platform & Technology Expertise
Professional Experience Highlights
- Corporate IT Administrator, Station Casinos: Managed enterprise-wide endpoint security, software licensing, cloud infrastructure, and compliance policies across multiple casino properties
- MDM & EDR Specialist: Administered Intune for Windows devices and JAMF for Apple ecosystem, ensuring seamless deployment and security compliance across hybrid environments
- Cybersecurity Implementation: Deployed and managed CrowdStrike for threat detection and endpoint protection across thousands of devices
- IT Support Technician: Provided technical support for Property Management Systems and critical gaming infrastructure, developing deep troubleshooting expertise
- High-Volume Technical Support: Previously maintained 650+ weekly customer systems at Staymobile, honing rapid problem diagnosis and resolution skills
What Esteban Brings to CMIT Clients
Esteban provides comprehensive technical support and infrastructure management including:
- Endpoint Security & Management: Deploy and manage Intune, SentinelOne, and Apple device management for complete endpoint protection
- Microsoft 365 Administration: Email security, user management, compliance policies, and cloud migration services
- Network Infrastructure: Secure network configuration, VPN deployment, Wi-Fi optimization, and firewall management
- Proactive Monitoring: 24/7 system monitoring, patch management, and threat detection to prevent issues before they impact operations
- Rapid Issue Resolution: Expert troubleshooting across Windows, macOS, iOS, and Android platforms
- IT Asset Management: Complete lifecycle management from procurement through deployment, maintenance, and retirement
- User Training & Support: Patient, clear communication that empowers users to work efficiently and securely
Client-Focused Support Philosophy:“I believe in translating complex technical solutions into clear, actionable outcomes for clients. Technology should empower your business, not frustrate it. My approach is to understand your operational needs first, then implement secure, reliable systems that work seamlessly in the background while protecting your most critical assets.”
Certifications & Education
- CompTIA A+ Certification – Industry-standard IT support credential
- Associate of Science in Cybersecurity & Network Security – College of Southern Nevada (In Progress)
- Continuous Professional Development – Ongoing training in endpoint security, cloud infrastructure, and emerging cybersecurity threats
Why Esteban’s Gaming Background Matters
The casino IT environment is uniquely demanding. Systems must run flawlessly 24/7, security must be ironclad, and any downtime directly impacts millions in revenue. Esteban’s experience managing IT infrastructure for Station Casinos means he understands:
- The importance of proactive monitoring and maintenance
- How to work efficiently under pressure and tight deadlines
- The critical relationship between IT security and business operations
- How to support diverse user groups across multiple locations
- The value of documentation, compliance, and audit-ready systems
These same principles translate directly to serving sportsbooks, healthcare providers, law firms, and any business where reliability and security are non-negotiable.
Systems Engineer
Brandon Hines
Strategic Project Management & Process Optimization
Brandon brings a unique combination of analytical rigor, military leadership discipline, and agile project management expertise to CMIT Solutions of Las Vegas. With a Bachelor’s of Science in Mathematics from the University of New Hampshire and Certified ScrumMaster credentials, he applies data-driven methodologies to optimize IT service delivery, streamline operations, and ensure client projects are completed on time and within budget.
As Project Manager and IT Strategist, Brandon oversees complex technology implementations, manages vendor relationships, and ensures that CMIT’s service delivery meets the exacting standards our clients expect. His background managing multi-million dollar construction projects and coordinating teams of 35+ personnel translates directly to managing enterprise IT deployments where precision, communication, and accountability are paramount.
Core Competencies
Professional Experience Highlights
- Project Manager, Breakwall Limited LLC: Led weekly contractor meetings for large-scale projects, developed capital budgets exceeding $1M, and managed project development estimates, schedules, and risk management plans across 20+ contractors
- Project Manager, Brandon Balchune Construction: Coordinated 35+ personnel including foremen, laborers, and project managers for major commercial clients including Great Wolf Lodge and R+L Carriers. Reduced project costs 5-10% through strategic material selection and process optimization
- Co-Founder, Budget Blinds: Scaled company from 5 to 20 employees by managing digital marketing campaigns, SEO optimization, and leading customer relations. Built and led team of 10 for online marketing initiatives
- USAF ROTC Cadet, University of New Hampshire: Led organizational committees and mentorship programs for 40+ officers, ensuring 100% compliance to Air Force policy standards through rigorous review and quality control processes
Technical & Analytical Skills
How Brandon Supports CMIT Clients
Brandon ensures seamless IT project execution and operational excellence through:
- Strategic IT Planning: Developing comprehensive technology roadmaps aligned with business objectives and budget constraints
- Project Implementation: Managing complex technology deployments including cloud migrations, network infrastructure upgrades, and security platform rollouts
- Vendor Coordination: Serving as liaison between clients, CMIT technical teams, and third-party vendors to ensure unified service delivery
- Process Optimization: Applying Agile methodologies to streamline IT service delivery, reduce response times, and improve client satisfaction
- Risk & Compliance Management: Identifying potential project risks and developing mitigation strategies to ensure on-time, on-budget delivery
- Performance Analytics: Utilizing data analysis to measure service delivery metrics, identify improvement opportunities, and demonstrate ROI
- Client Communication: Providing clear, regular project updates and translating technical requirements into business outcomes
Education & Certifications
- Bachelor of Science in Mathematics – University of New Hampshire
- Advanced Statistical Modeling
- Statistical Computing
- Data Mining and Predictive Analytics
- Certified ScrumMaster (CSM) – Scrum Alliance (2022)
- Python Programming – Fluent in Python for automation and analytics
- United States Air Force ROTC – Leadership and organizational management training
Why Brandon’s Background Matters
Managing IT projects for businesses requires the same precision and accountability as managing multi-million dollar construction projects or leading military personnel. Brandon’s diverse background provides unique advantages:
- Military Discipline: Commitment to excellence, integrity, and mission accomplishment in every client engagement
- Mathematical Rigor: Data-driven approach to forecasting, budgeting, and measuring project success
- Agile Flexibility: Ability to adapt quickly to changing requirements while maintaining project momentum
- Entrepreneurial Mindset: Understanding of small business challenges from growing Budget Blinds from 5 to 20 employees
- Large-Scale Coordination: Experience managing 35+ personnel across multiple simultaneous projects with competing deadlines
Whether coordinating a Microsoft 365 migration, implementing a new cybersecurity platform, or managing an office network infrastructure upgrade, Brandon ensures your project is completed with precision, transparency, and accountability.
Senior Field Engineer
Ruben Puno
Versatile IT Infrastructure & Field Services Expert
Ruben brings over 20 years of comprehensive IT experience spanning enterprise network infrastructure, cloud-based telecommunications, field services, and audio-visual systems integration. His extensive background supporting retail, hospitality, financial institutions, and healthcare organizations throughout Northern Nevada makes him an invaluable asset for clients requiring on-site technical expertise and rapid issue resolution.
As Senior Field Engineer at CMIT Solutions of Las Vegas, Ruben provides boots-on-the-ground technical support for our Las Vegas clients, handling everything from network infrastructure deployments and wireless system installations to break/fix services and complex integration projects. His ability to troubleshoot across multiple platforms and technologies ensures clients receive expert technical support regardless of their IT environment.
Core Technical Competencies
Industry Expertise
Ruben has provided IT support across diverse verticals, giving him unique insight into industry-specific technology requirements:
- Retail & Hospitality: POS systems, guest Wi-Fi, network infrastructure, and operational technology support
- Financial Institutions: Secure networking, compliance-ready infrastructure, and mission-critical systems support
- Healthcare: HIPAA-compliant network design, EMR system support, and medical device integration
- Corporate Environments: Enterprise networking, cloud services, telecommunications, and end-user support
Professional Experience Highlights
- IT Field Engineer, Resitechnical (2024-Present): Provides comprehensive field services including IMACs, break/fix, wireless networking, rack and stack deployments, low-voltage cabling, and audio-visual installations across Northern Nevada
- Technical Trainer, Convoso (2022-2024): Developed and delivered technical training programs while providing Tier 2/3 support for cloud-based contact center solutions
- Product Support Representative, Mitel (2018-2022): Tier 2 cloud-based VoIP support specialist. Mitel-certified in MiVoice Business, Micollab, MiContact Center, and Border Gateway. Managed complex voice quality troubleshooting and network integration projects
- AV/IT Engineer & IT Manager, Optimal Systems (2015-2018): Led custom integrated systems design and implementation for high-end residential clients. Smart home automation, surveillance, networking, and control systems programming
- Network Analyst & Senior Technical Support Engineer, iPass (2007-2014): Led global roaming network deployments, Level 3 support for SaaS solutions, and cross-platform troubleshooting across Windows, Linux, and macOS environments
Technical Specializations
Services Provided to CMIT Clients
Ruben delivers comprehensive on-site and remote technical support including:
- Network Infrastructure: Design, installation, and configuration of wired and wireless networks, including enterprise-grade Wi-Fi deployments
- IMAC Services: Install, Move, Add, Change services for workstations, servers, networking equipment, and telecommunications systems
- Break/Fix Support: Rapid on-site response for critical system failures, hardware issues, and emergency troubleshooting
- Rack & Stack: Server rack installations, cable management, and data center infrastructure organization
- Low Voltage Cabling: Structured cabling installations, cable plant design, and professional wire management
- VoIP & Telecommunications: Cloud-based phone system deployment, voice quality troubleshooting, and SIP configuration
- Audio/Visual Integration: Conference room systems, digital signage, surveillance cameras, and integrated AV solutions
- Backup & Recovery: Data protection system implementation, backup verification, and disaster recovery planning
- Smart Technology: Automated systems, IoT device integration, and intelligent building solutions
Education & Certifications
- Bachelor of Science in Computer Science – ITT Technical Institute
- Associate of Applied Science in Computer Engineering – ITT Technical Institute (Electronics & Computer Engineering)
- Mitel Certifications: MiVoice Business, Micollab, MiContact Center, MiVoice Call Recording, Mitel Border Gateway
- Talkdesk Admins Certification
- New Manager Foundations – LinkedIn Learning
Why Ruben’s Experience Matters
In today’s complex IT environments, having a field engineer who can handle everything from basic cable installation to advanced VoIP troubleshooting is invaluable. Ruben’s unique combination of skills means:
- Reduced Vendor Dependency: One technician who can handle network, telecom, AV, and infrastructure needs
- Faster Problem Resolution: 20+ years of troubleshooting experience means he’s likely seen your issue before
- Cross-Platform Expertise: Comfortable supporting Windows, macOS, Linux, cloud services, and legacy systems
- Industry Knowledge: Understanding of specific requirements for retail, hospitality, healthcare, and financial services
- Professional Service Delivery: Clean installations, proper documentation, and customer satisfaction focus
Geographic Coverage
Based in the Greater Reno Area with extensive experience serving Northern Nevada clients, Ruben provides field services throughout the Las Vegas metropolitan area and surrounding regions. His experience supporting multiple simultaneous clients across diverse geographic areas ensures efficient scheduling and rapid on-site response when critical issues arise.
Explore more CMIT Solutions services:
Cybersecurity & 24×7 Protection ·
Data Backup & Recovery ·
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