Warehouse Wi-Fi gaps
Metal racking and concrete kill signal in exactly the aisles where scanners need it most.
IT services for logistics and distribution companies in Greater Boston
CMIT Solutions of Boston runs the network, warehouse connectivity and cybersecurity behind dispatch, TMS and WMS systems, for operations that can't afford a dead scanner or a down router.
Built around the clockMonitoring and help desk for every shift.
Local office in NewtonServing Boston, Newton, Waltham and nearby towns
24/7 monitoring and supportNights, weekends and holidays included
900+ CMIT IT professionalsA national network behind your local team
What does managed IT for a logistics company include?
Managed IT for a logistics company covers warehouse Wi-Fi designed for racking and scanner density, support for TMS, WMS and EDI systems, redundant internet so dispatch never stops, protection against double brokering and dispatch phishing, tested backups of shipment data, and a 24/7 help desk with on-site support for scanners and printers.
A dropped connection on the floor is a missed load
Dispatch, scanning and tracking all depend on IT that nobody notices until it fails.
Systems have to talk
TMS, WMS, EDI and telematics must sync in real time or loads ship without paperwork.
Multi-site sprawl
Yards, docks and offices each need connectivity and support, usually with no on-site IT staff.
Freight fraud is rising
Double brokering and load-board phishing target dispatch inboxes because delays cost real money.
Everything from the dock door to the dashboard
One partner for the network, warehouse hardware and the security under dispatch.
Managed IT
Monitoring and patching for every system a load depends on, at a flat monthly rate.
- 24/7 monitoring of servers, routers and dispatch PCs
- Vendor management for ISPs, telematics and TMS
- Planning around peak seasons
Warehouse connectivity
Wi-Fi and wired networks built for racking, docks and scanner density.
- Site surveys and access point design
- Ruggedized equipment for warehouse conditions
- Redundant internet for the dock
Fraud-focused cybersecurity
Protection against double brokering, dispatch phishing and ransomware.
- Managed EDR with 24/7 response
- MFA on TMS, banking and load boards
- Carrier verification procedures
Help desk for every shift
Help when a scanner, label printer or dock terminal fails mid-shift.
- Unlimited remote support
- On-site visits for hardware
- Priority for issues affecting active shipments
Cloud TMS and WMS hosting
Keep dispatch running even if one building loses power.
- Hosted TMS, WMS and EDI support
- Microsoft 365 and Azure migration
- Secure remote access for dispatchers
Shipment data backup
Load records, EDI transactions and customer data backed up and tested.
- Encrypted, immutable backups
- Monthly restore validation
- Documented recovery time for TMS and WMS
Multi-site network management
One network standard across every warehouse and office.
- Managed firewalls and site-to-site VPN
- Central visibility across sites
- Template for opening a new facility
Managed AI
AI for routing and email drafting, without leaking customer data.
- AI acceptable-use policy
- Copilot with customer-data boundaries
- Blocking of unapproved tools
Security built into every plan
Every managed IT plan includes these protections, so the basics are covered from day one.
EDREndpoint detection and response on every device- Email securityFiltering for phishing, malware and impersonation
- DNS filteringBlocks malicious and unwanted websites
- Access managementControlled accounts, permissions and directories
- Backup validationBackups checked so restores actually work
- Disaster recovery planA written plan to get you running again
EDREndpoint detection and response on every device
Email securityFiltering for phishing, malware and impersonation
DNS filteringBlocks malicious and unwanted websites
Access managementControlled accounts, permissions and directories
Backup validationBackups checked so restores actually work
Disaster recovery planA written plan to get you running again
Security requirements logistics companies face
Shippers, customs programs and insurers increasingly ask carriers and 3PLs to prove their security.
| Standard | What it asks of you | What we put in place |
|---|---|---|
| CTPAT cybersecurity criteria | Minimum security criteria for supply chain partners, including cybersecurity policies and access control. | Policies, access controls, backups and documentation. |
| Shipper security questionnaires | Evidence of MFA, backups, incident response and EDI security. | Documented controls and answer library. |
| PCI DSS | Protecting card data if you accept card payments. | Segmentation and SAQ support. |
| 201 CMR 17.00 | A written information security program for personal information such as driver records. | WISP and supporting controls. |
Which rules apply depends on your organization. We support your compliance program with technical controls and documentation; we don't provide legal advice.
A practical guide to IT for logistics and distribution
Logistics IT is judged by one question: did the freight move on time? These are the practices that keep dispatch and the warehouse floor running.
Design warehouse Wi-Fi from a survey
Racking, inventory density and metal doors all change how wireless behaves. A proper survey places access points where scanners actually work, and roaming settings keep handhelds connected as staff move between aisles. Our network management team does the survey on site and monitors coverage afterward.
Remove single points of failure
One internet circuit, one server or one router can stop an entire shift. Redundant connectivity, cloud-hosted TMS and WMS through our cloud services, and tested data backup mean a failure becomes an alert rather than a stoppage.
Close the fraud gaps in dispatch
Double brokering and load-board phishing work because dispatch moves fast. MFA on load boards and TMS, verification steps for new carriers and filtering that flags lookalike domains reduce the risk without slowing the team. Our cybersecurity services and staff training focus on these specific scams.
Replicate what works
When every site uses the same network and security standard, opening a new facility is a matter of following a template. We document each rollout as part of your managed IT plan. Operations that also run retail or production sites can see our retail and manufacturing IT services.
Questions to ask before choosing an IT provider
Ask whether the provider performs on-site wireless surveys, how they support scanners and label printers, and how they keep dispatch running if the internet fails. Ask how they protect against double brokering and load-board phishing, and whether they can replicate a setup when you open a new facility. Our IT support desk covers every shift, and our IT guidance reviews line up technology upgrades with your peak shipping seasons.
What the first 90 days look like
In the first month we survey the warehouse, map every scanner, printer and dock terminal, and review how dispatch, TMS and EDI connect. The second month focuses on uptime: redundant internet, access point fixes in weak aisles, and MFA on load boards and banking. By the third month, 24/7 monitoring and help desk support cover every shift, backups of shipment data are tested, and you have a documented site template for opening the next facility. Work is scheduled around shift changes and peak shipping windows, so freight keeps moving throughout the transition.
We survey the floor before we quote the network
Racking layout, dock count and scanner density all change what a warehouse network needs. Our readiness review starts on site.
- Wireless survey covering every aisle and dock door
- Scanner and handheld provisioning and management
- Backup connectivity tested before go-live
- Cameras and access control integrated with the network
- Documentation so a new site can be replicated quickly
Local support accountable to your schedule
Locally owned and operated in Newton, MA
Logistics doesn't run nine to five, and neither does our support. We serve operations in Boston, Chelsea, Everett and across Greater Boston.
You get a named local team that learns your people and systems, backed by more than 900 CMIT IT professionals nationwide. We serve Boston, Newton, Waltham, Allston, Brighton, Brookline, Weston, Watertown, Needham, Wellesley and Burlington.
- 275 Grove Street, Ste 2-400, Newton, MA 02466
- (617) 221-4100
From first call to fully managed
No shutdown required. We work around live operations from day one.
Site walk
We inspect the warehouse, dock and office network.
Assessment
Findings ranked by risk to uptime, security and shipment data.
Remediation
A fixed-scope plan sequenced around peak season.
Managed operations
Monitoring, help desk and quarterly planning.
Can you fix Wi-Fi dead spots in our warehouse?
Yes. We start with an on-site wireless survey that accounts for racking, inventory density and dock doors, then design access point placement and roaming so scanners stay connected in every aisle.
Do you support TMS, WMS and EDI systems?
Yes. We support the servers, networks and integrations these systems depend on, whether hosted on site or in the cloud, and coordinate with your software vendors when an application issue needs their help.
How do you protect against double brokering and freight fraud?
We harden dispatch email with impersonation detection, require MFA on load boards, TMS and banking, and help you set up carrier verification steps. Staff training focuses on the phishing lures used against dispatchers.
What happens if our internet goes down?
We install redundant internet with automatic failover, so dispatch, scanning and EDI keep working when one circuit fails. We monitor both connections and work with your ISP to restore service.
Do you support scanners and label printers?
Yes. We provision and manage handheld scanners, label printers and dock terminals, and send a technician on site when a device needs hands-on repair.
Can you support multiple warehouses and offices?
Yes. Every site runs the same network and security standard with central monitoring, and we keep a rollout template so opening a new facility is fast and predictable.
How is pricing structured?
Managed IT is billed at a flat monthly rate per user or device, with site surveys and new-facility setups quoted separately. You get a written quote after the assessment.
What happens during the free IT assessment?
We review your network, devices, backups, Microsoft 365 or Google Workspace setup and security controls, then give you a written summary of risks ranked by business impact and a clear list of what to fix first. There is no cost and no obligation, and for logistics and distribution companies we include the compliance requirements that usually apply to you.
Can you work alongside our in-house IT person?
Yes. Many clients keep an internal IT person and use us to extend their team. We can take on monitoring, security, backups, after-hours coverage or specific projects, so your internal staff can focus on the work that needs someone on site every day.
Is support available on nights, weekends and holidays?
Yes. Systems are monitored 24/7, and you can reach our support desk at any time of day, including nights, weekends and holidays. Urgent issues are handled immediately, and our local team comes on site when a problem needs hands-on work.
Which areas of Greater Boston do you serve?
Our office is at 275 Grove Street in Newton. We support organizations in Boston, Newton, Waltham, Allston, Brighton, Brookline, Weston, Watertown, Needham, Wellesley and Burlington, plus surrounding communities. Remote support covers every location, and on-site visits are scheduled when hardware or a site survey requires it.
Find out where your network could fail before it does
Book a no-obligation IT and connectivity assessment with a written summary of risks and what to fix first.
- Review of your network, devices, backups and security
- Risks ranked by their impact on your day-to-day operations
- Compliance requirements that apply to you
- A written plan for what to fix first
Prefer to talk?(617) 221-4100
Visit us275 Grove Street, Ste 2-400, Newton, MA 02466