Client Overview

• Name: Plan-a-day
• Industry: Event Ticketing & Kiosk Solutions
• Location: Las Vegas Strip
• Scope: 50+ outdoor kiosks from LINQ to the High Roller
• Services Provided by CMIT: On-demand technical support, dispatch techs, cybersecurity, proactive hardware consulting

The Challenge

Plan-a-day operates over 50 high-traffic ticketing kiosks across the Las Vegas Strip. With 24/7 exposure to weather, foot traffic, and credit card transactions, maintaining uptime and PCI compliance is mission-critical. Their previous model—a full-time, in-house technician—resulted in high fixed labor costs and limited scalability. When issues hit multiple kiosks, a single technician couldn’t keep up.

The Solution: Fractional IT Services from CMIT Las Vegas

Plan-a-day partnered with CMIT Solutions of Las Vegas to deploy a fractional IT model, gaining access to:

• Certified techs with rapid onsite dispatch (60–90 min)
• After-hours & emergency coverage
• Cybersecurity tools including EDR, MDR, and 24×7 SOC
• Proactive hardware resilience planning for outdoor environments
• White-label, brand-aligned support at every touchpoint
• Nationwide scalability via CMIT’s 200+ locations

The Results

• ✔️ Labor costs reduced from $60K/year to $12K/year
• ✔️ Faster kiosk response times and lower downtime
• ✔️ Improved hardware durability in heat and rain
• ✔️ Full security stack across all PCI-connected devices
• ✔️ Scalable coverage for future expansion

“We moved to an on-demand model with CMIT and haven’t looked back. We increased our bottom line by lowering labor costs and increased service. CMIT is part of the family and we couldn’t be happier with their white-glove, white-label service model.”

Future Outlook

Plan-a-day is expanding into more casinos, hotels, and street-level venues. CMIT Las Vegas continues to provide:

• Expansion roadmap support
• White-labeled on-demand tech teams
• Integrated compliance & cybersecurity solutions

Take the Next Step

Looking to reduce IT labor costs while improving support coverage? Schedule your free consultation with CMIT Solutions of Las Vegas and explore what fractional IT can do for your business.