Guest Wi-Fi is part of the experience
Guests expect fast, easy Wi-Fi, and it must never give access to business systems.
IT services for hotels, restaurants and venues in Greater Boston
CMIT Solutions of Boston keeps guest Wi-Fi fast, POS and property management systems running and card data protected, with support that answers on nights and weekends when you're busiest.
Open when you're openHelp desk coverage for evenings, weekends and holidays.
Local office in NewtonServing Boston, Newton, Waltham and nearby towns- 24/7 monitoring and supportNights, weekends and holidays included
- 900+ CMIT IT professionalsA national network behind your local team
What does managed IT for a hospitality business include?
Managed IT for hospitality covers fast, secure guest Wi-Fi kept separate from business systems, support for POS and property management systems, PCI DSS-aligned protection for card data, backup internet so payments keep working, security against phishing and ransomware, and a 24/7 help desk that covers nights, weekends and holidays.
Guests notice when technology fails
A slow check-in, a declined card or weak Wi-Fi shows up in reviews the same day.
Card data is a constant target
Hotels and restaurants process large card volumes, which brings PCI DSS obligations and attacker attention.
Busy hours are off hours
Problems hit on Friday nights and holiday weekends, when many IT providers are closed.
High staff turnover
Accounts and devices for seasonal and part-time staff have to be set up and removed quickly.
Technology behind every stay, meal and event
From the front desk and the kitchen to the ballroom, managed by one local team.
Guest and staff Wi-Fi
Fast, reliable wireless for guests, isolated from staff and payment systems.
- Coverage design for rooms, dining and event space
- Branded guest login portals
- Bandwidth management for events
POS and PMS support
Keep point-of-sale and property management systems available.
- Support for Toast, Opera, Mews and similar
- Kitchen display and printer troubleshooting
- Integration between POS, PMS and accounting
PCI DSS and cybersecurity
Protection for card data and guest information.
- Payment network segmentation
- Managed EDR and firewall management
- Support for PCI self-assessment
24/7 help desk
Help on nights, weekends and holidays.
- Round-the-clock remote support
- On-site visits in Greater Boston
- Priority for revenue-affecting issues
Managed IT
Monitoring and maintenance for every device and system.
- 24/7 monitoring and patching
- Vendor coordination
- Quarterly planning
Phones and guest communication
Reliable phones for reservations, rooms and events.
- Cloud phone systems
- Call routing for reservations
- Integration with PMS
Backup and continuity
Reservations, guest data and financials protected and recoverable.
- Cloud backup and restore testing
- Backup internet for payments
- Outage procedures for staff
Staff accounts and devices
Fast onboarding and offboarding for high-turnover teams.
- Account setup and removal
- Shared device management
- Microsoft 365 or Google Workspace
Security built into every plan
Every managed IT plan includes these protections, so the basics are covered from day one.
EDREndpoint detection and response on every device- Email securityFiltering for phishing, malware and impersonation
- DNS filteringBlocks malicious and unwanted websites
- Access managementControlled accounts, permissions and directories
- Backup validationBackups checked so restores actually work
- Disaster recovery planA written plan to get you running again
EDREndpoint detection and response on every device
Email securityFiltering for phishing, malware and impersonation
DNS filteringBlocks malicious and unwanted websites
Access managementControlled accounts, permissions and directories
Backup validationBackups checked so restores actually work
Disaster recovery planA written plan to get you running again
Requirements hospitality businesses need to meet
Most of your obligations come from taking card payments and holding guest information.
| Standard | What it asks of you | What we put in place |
|---|---|---|
| PCI DSS v4.0 | Protecting cardholder data and completing an annual assessment. | Segmentation, patching, logging and SAQ support. |
| 201 CMR 17.00 | A written information security program for guest and employee personal information. | WISP drafting and supporting controls. |
| M.G.L. c. 93H | Notifying guests and the state after a data breach. | Incident response plan and logging. |
| Franchise brand standards | Security and technology standards set by hotel brands. | Configuration and documentation to brand requirements. |
Which rules apply depends on your organization. We support your compliance program with technical controls and documentation; we don't provide legal advice.
A practical guide to IT for hotels, restaurants and venues
In hospitality, technology is part of the guest experience. These are the fundamentals that keep service smooth and payments secure.
Keep guests and payments apart
Guest Wi-Fi should never share a network with POS terminals or office systems. Segmentation limits PCI DSS scope and protects card data if a guest device is compromised. Our network management team designs separate networks and our cybersecurity services monitor them 24/7.
Design Wi-Fi around your building
Thick walls, ballrooms and patios all need different coverage. A site survey places access points where guests actually use their phones, and bandwidth controls keep a conference from slowing check-in. Monitoring catches problems before they show up in reviews.
Prepare for busy-night failures
Backup internet keeps card payments and reservations working when the main line drops. Written outage steps for front desk and kitchen staff, plus tested data backup, cover the rest. Our IT support desk is available on nights, weekends and holidays, when hospitality needs it most.
Make staff turnover painless
Standard onboarding and offboarding for accounts and shared devices mean new hires are productive on their first shift and departing staff lose access the same day. We manage this as part of your managed IT plan. Multi-location groups can also borrow from our retail IT approach to standardize every venue.
Questions to ask before choosing an IT provider
Ask whether support is available on nights, weekends and holidays, how the provider separates guest Wi-Fi from payment systems, and whether they support your POS and property management platforms. Ask how they handle staff turnover and how quickly they can replace a failed terminal. Our cybersecurity team protects card data, and our IT guidance service helps plan upgrades for slower seasons so busy periods stay smooth. Properties with event space can also use our unified communications services for reservations and guest calls.
What the first 90 days look like
During the first month we walk the property, map Wi-Fi coverage, and confirm that payment systems are separated from guest and staff networks. The second month focuses on fixes: backup internet for payments, updated access points where coverage is weak, and a standard process for adding and removing staff accounts. By the third month, 24/7 monitoring and help desk support are in place, outage steps are written for the front desk and kitchen, and you have documentation to support your next PCI self-assessment. We schedule every change for quieter periods, so guests never notice the work happening around them.
Guest Wi-Fi that earns good reviews
We design wireless around your building, not a template, and keep guests completely separate from your business systems.
- Site survey for rooms, dining and event space
- Separate networks for guests, staff and payments
- Simple, branded guest login
- Capacity planning for conferences and weddings
- Monitoring so problems are fixed before guests complain
Local support for Greater Boston hospitality
Locally owned and operated in Newton, MA
We understand that your peak times are evenings, weekends and holidays. Our local team and 24/7 help desk are built around that schedule.
You get a named local team that learns your people and systems, backed by more than 900 CMIT IT professionals nationwide. We serve Boston, Newton, Waltham, Allston, Brighton, Brookline, Weston, Watertown, Needham, Wellesley and Burlington.
- 275 Grove Street, Ste 2-400, Newton, MA 02466
- (617) 657-1075
How we get started
All changes are scheduled around your service hours.
Walk-through
Review of Wi-Fi, POS, PMS and payment systems on site.
Assessment
Risks ranked by impact on guests and revenue.
Remediation
Fixes scheduled for quiet periods.
Managed operations
24/7 monitoring, help desk and quarterly planning.
Do you provide support on nights and weekends?
Yes. Our help desk is available 24/7, including evenings, weekends and holidays, and issues that stop payments, check-ins or service are handled as a priority.
Can you improve our guest Wi-Fi?
Yes. We survey your building, design access point placement for rooms, dining and event spaces, and set up a guest network that is fast, easy to join and completely separated from staff and payment systems.
Do you support our POS and property management system?
Yes. We support the devices, networks and integrations that POS and PMS platforms depend on, and coordinate with vendors such as Toast, Opera or Mews for application issues.
How do you help with PCI DSS?
We segment payment systems, manage firewalls and patching, collect logs and support your self-assessment questionnaire. We work alongside your payment processor's requirements.
What happens if the internet goes down during service?
We install backup internet with automatic failover so card payments and reservations keep working, and monitor both connections so we can respond quickly.
How do you handle staff turnover?
We use standard onboarding and offboarding processes so new staff get the right access quickly and departing staff lose access the same day, including on shared devices.
How is pricing structured?
Managed IT is a flat monthly rate per location, user or device, agreed in writing after the assessment, so costs are predictable through busy and slow seasons.
What happens during the free IT assessment?
We review your network, devices, backups, Microsoft 365 or Google Workspace setup and security controls, then give you a written summary of risks ranked by business impact and a clear list of what to fix first. There is no cost and no obligation, and for hotels, restaurants and venues we include the compliance requirements that usually apply to you.
Can you work alongside our in-house IT person?
Yes. Many clients keep an internal IT person and use us to extend their team. We can take on monitoring, security, backups, after-hours coverage or specific projects, so your internal staff can focus on the work that needs someone on site every day.
Which areas of Greater Boston do you serve?
Our office is at 275 Grove Street in Newton. We support organizations in Boston, Newton, Waltham, Allston, Brighton, Brookline, Weston, Watertown, Needham, Wellesley and Burlington, plus surrounding communities. Remote support covers every location, and on-site visits are scheduled when hardware or a site survey requires it.
Keep guests connected and payments flowing
Book a no-obligation IT assessment of your property and get a written summary of what to fix first.
- Review of your network, devices, backups and security
- Risks ranked by their impact on your day-to-day operations
- Compliance requirements that apply to you
- A written plan for what to fix first
Prefer to talk?(617) 657-1075
Visit us275 Grove Street, Ste 2-400, Newton, MA 02466