Have you ever wondered what the IT Managed Services onboarding process looks like? There are numerous ways to leverage Managed IT Services and a multitude of Managed Service Providers (MSPs) that can help businesses of all kinds maximize the return on investment (ROI) for their IT departments and boost success throughout their company’s operations.
Today, we’ll break down our very own Managed Services process and showcase the facets that set us apart. Providing not only an overview of Managed IT Services for those interested in exploring outsourced IT but also a clearer understanding of the specialized value CMIT Charleston has to offer.
Expertise in Microsoft Solutions
Microsoft Solution Specialists
Ranked among the top Microsoft partners globally, CMIT Charleston belongs to an elite group that works closely with Microsoft to provide tailored solutions for your business needs. Selecting an MSP that specializes in Microsoft technology solutions means you gain expertise in over 200 products and services. The complexity of Microsoft Azure, for example, requires specialized knowledge to navigate effectively.
A Microsoft-specialized MSP like CMIT Charleston can assess your business needs and design a tailored Azure solution, ensuring a seamless transition from on-premise to the cloud. Additionally, you gain access to certified Azure experts, eliminating the need to hire internal resources, and benefit from special discounts and simplified billing on Microsoft products.
For more details on how our Microsoft solutions can benefit your business, visit our Microsoft Services page.
Scalable Services for Continuous Evolution
Adapting to Your Needs
Our scalable services provide a foundation for businesses to grow and innovate. Whether you need short-term project assistance or ongoing support, we’re here to monitor, automate, manage, and optimize your IT. This type of support is crucial for businesses looking for adaptability in their technology providers, allowing them to adjust their IT resources based on current demands. This adaptability ensures they can handle growth or changes in the market, leading to lower IT costs by optimizing resource usage and minimizing the need for overstaffing.
Our clients also tell us that staying scalable allows them to quickly adapt to new technologies and customer demands, helping them remain competitive.
To learn more about our scalable IT solutions, visit our Scalable Services page.
Unparalleled Customer Service
People-First Approach
Our approach to the IT Managed Services onboarding process is rooted in a ‘people-first’ philosophy, recognizing that the success of any business lies in the success of the individuals behind it. The right technology can transform organizations and the lives of employees and teams within them.
Our clients experience this through specialized, tailored delivery of powerful Microsoft and market-leading solutions to achieve their operational, security, and productivity goals. Furthermore, customer service is at the heart of what we do. With our 24/7/365 national help desk support, we ensure that your business is always equipped with the support it needs, whenever it needs it.
Discover the difference our customer-centric approach can make by visiting our Customer Service page.
Comprehensive Services Overview
All Your IT Needs Covered
From delivering excellence to driving operational and corporate growth, our services are designed to streamline your IT processes. Our offerings include:
- 24/7/365 National IT Help Desk
- Network Monitoring
- Security Information and Event Management (SIEM) / Security Operations Center (SOC)
- Azure Deployment and Monitoring
- Microsoft Licensing and Security Services
- Compliance Management
- Backup & Disaster Recovery
For a full list of our services, visit our Services Overview page.
Onboarding and Ongoing Engagement
Step-by-Step Process
Our IT Managed Services onboarding process is a testament to our commitment to excellence. From the initial signing of agreements to the installation of Continuum Agents and Anti-virus, we guide our clients every step of the way. The onboarding journey is a well-orchestrated process that ensures a smooth transition for our clients.
We approach each site individually, recognizing that every business is unique. Our systematic onboarding process spans months, focusing on reviewing, systemizing, analyzing, and strategizing to provide tailored solutions. This includes continuous ticket checks, root cause analysis, and quarterly reviews to ensure ongoing success.
Here is the full breakdown of our onboarding process:
Review and Systemize (1 Month)
- Onboarding Project Manager & Onboarding Team
- Network Assessment & Asset Counts
- Integrated Ticketing & Alert Tools
- Help Desk Support Training
- Immediately Identify Areas of Concern & Solutions
- Launch Help Desk
Analyze (3 – 6 Months)
- Continuous Ticket & Customer Satisfaction (CSAT) Checks
- Customer Success Manager and Technical Account Manager
- Root Cause Analysis
- Partner to Develop Proactive Solutions
- Quarterly Business Reviews (QBRs)
- Refined Support Strategy
- Recommendations Toward Business Improvement and Proactive State
Strategize (6 – 9 Months)
- Technology Roadmap for Business Support
- Security & Scaling
- Start Implementing Solutions and Plan for Long-term Vision
- Quarterly Reviews
- Long-term Technology and Support Strategy
- One Multidisciplinary Technical Team to Implement
- Start Seeing Improvements in End User Experience and Business Support
Accelerate and Smooth (Ongoing)
- QBRs/CSAT Checks
- Root Cause Analysis
- Roadmap Delivery
- Continuous Support from Assigned TAM & CSM
- Continuous 360º Care Team Ensuring Implementation and Leveraging the Right Systems and People at the Right Times
- Achieve a Proactive State of IT, High Quality, High Touch Customer Experience
For more details on our onboarding process, visit our Onboarding Process page.
Top IT Objectives: Your Path to Excellence
Delivering Exceptional IT Solutions
Our top IT objectives align with the modern business landscape, emphasizing delivery excellence, metrics-driven decision-making, employee experience, operational excellence, and corporate growth.
Delivery Excellence
Experience high-quality service and operational transformation through expert guidance and modern technology solutions, including:
- Microsoft Azure
- Microsoft Power Apps and Power BI
- Microsoft Teams
- Microsoft Copilot
Metrics Driven
Leverage platforms like Microsoft Teams, PowerApps, Power BI, and Viva to provide company goals (Set OKRs or Objectives and Key Results). Analyze culture updates to enable better collaboration between employees with Microsoft Viva. Use Microsoft Power BI to make more informed business decisions.
Employee Experience
Enable seamless workflows for end users, save time by assigning day-to-day tasks to CMIT Charleston, track and plan goals and in-house operations with tools like Microsoft Planner, Teams, and streamline productivity towards these goals through Microsoft Copilot.
For more information on our IT objectives, visit our Top IT Objectives page.
Bringing Your Organization Together
A Holistic Approach
Our holistic approach, powered by Microsoft technologies and specialized expertise, consolidates identity management infrastructure, migrates to geo-redundant tenants, adopts Microsoft Office 365, and implements robust security measures, ensuring reliability, stability, and security.
CMIT Charleston isn’t just an IT service provider; we are your dedicated partner in success. Beyond problem-solving, we help businesses thrive with Microsoft-centric strategies. Helping clients experience a proactive state of IT, high-quality service, and a Microsoft-driven, customer-centric approach that empowers your organization for the future.
Case Studies and Success Stories
To better understand the impact of our Managed IT Services, consider reviewing our case studies and success stories. These real-world examples highlight how our expertise and tailored solutions have helped businesses overcome challenges and achieve their goals.
Client Testimonials
Our clients’ feedback is a testament to our commitment to excellence. Reading through client testimonials can provide insight into the level of service and support you can expect when partnering with CMIT Charleston.
For detailed case studies and client testimonials, visit our Success Stories page.
Conclusion
The IT Managed Services onboarding process at CMIT Charleston is designed to ensure a seamless transition, continuous support, and scalable solutions tailored to your business needs. Our expertise in Microsoft solutions, commitment to customer service, and comprehensive service offerings make us a trusted partner in your business’s success.
Ready to get started? Chat with one of our experts today to begin your journey to excellent IT operations. For more detailed insights into our services and the value we bring, visit our home page or contact us.
Let CMIT Charleston be your guide to achieving a proactive state of IT, delivering high-quality service, and fostering a Microsoft-driven, customer-centric approach that empowers your organization for the future.
