Voice Services
Voice Services in the Chicago Northwest Area
The ability to harness multiple channels of communication, including voice, video, chat, messaging, and file collaboration, allows your business to work quickly and efficiently while raising employee morale.
Bring Your Team Together
At CMIT Solutions of Chicago Northwest, we help businesses consolidate their communication tools into a single, reliable platform. With so many ways to communicate these days, it's easy to see how vital messages get lost along the way. Effective communication within a business is crucial for success.
There are six core features your phone system should be providing you, and many businesses we talk with are unaware that a system with these features may be even less costly than the one they’ve been using for years. If you haven’t upgraded your phone system in a few years, or if you don’t have all of these features from your current provider, we should certainly talk. Your phone system should:
- Support Traditional Desk Phones
- Ring Any or All of These: Desk Phone, Mobile, Computer or Tablet
- Show As Your Business Name to Those Receiving Your Call
- Allow for Hunt Groups (to ring Joan if Tom doesn’t pick up)
- Allow for an Auto-Attendant (for blocking spam, for after hours, etc.)
- Facilitate Compliant SMS Messaging to Customers
Stay Connected, No Matter What
Remote work is a critical part of today's business success. But hybrid solutions aren't one size fits all. Here's how we help.
Login Security
Before anyone signs in to communications apps, we make sure multi-factor authentication and single sign-on are in place. This provides each team member with a unified digital identity to securely access every portal and app.
Automated Protection
Unsure whether security settings apply across office, home, and personal devices? Centralized deployment of security patches and software updates ensures that every system is up to date and protected.
All-in-One Encryption
Full disk encryption secures data at rest and in transit, whether it's being stored in the office, at home, or sent between networks and cloud storage. This prevents malicious access from hackers and bad actors.
Secure Connections
Hybrid work requires secure storage and streamlined access to data stored in multiple locations. Virtual private networks shield internet traffic from malicious third parties and strictly regulate remote access.
Cross-Platform Support
Whether your company uses Zoom, Microsoft Teams, GoToMeeting, Slack, WebEx, or any other tool, CMIT Solutions of Chicago Northwest can help with installation, deployment, testing, maintenance, and support.
Right-Sized Solutions
We don't push a particular platform or tool on anyone. Instead, we work with you to customize voice and communications solutions so that your hybrid workforce can find the best fit for your business.
Best-in-Class Communication Services
Cloud conferencing solutions are a dime a dozen. We provide the best choice to keep you connected.
Voice and Communication Solutions
From phone systems to video conferencing and cloud collaboration, everything your team needs to stay connected.
VoIP Services
VoIP technology enables traditional telephony services to operate over computer networks, helping you save money on communications services while improving flexibility and call quality.
Video Conferencing
This interactive form of communication is critical in today's office, allowing teams to see and hear each other, write collaborative messages, and share screen content from anywhere.
Cloud-Based Architecture
We assess your existing situation, test communications integrations, monitor and manage remote machines, enhance file security, and automate onboarding so everyone is on the same page.
Messaging and Chat
Keep conversations flowing with integrated messaging platforms that let your team communicate in real time, share files, and collaborate without switching between apps.
Employee Training
With the right guidance, your employees can use voice and communications tools safely and effectively. We train your staff to spot phishing on Teams, Zoom, and other platforms, because yes, it's more common than you think.
Integration and Migration
Moving to a new phone system or collaboration platform? We handle the planning, migration, configuration, and user training to ensure a smooth transition with minimal disruption.
Frequently Asked Questions
VoIP (Voice over Internet Protocol) lets you make phone calls over the internet instead of traditional phone lines. It reduces costs, adds flexibility, and makes it easy to scale as your team grows. You can use desk phones, softphones on your computer, or mobile apps.
Absolutely. Our voice and communication solutions are designed for hybrid work. Whether your team is in the office, at home, or on the road, they stay connected with the same tools, same number, and same experience. CMIT Solutions of Chicago Northwest ensures secure access from any location.
Yes. We support all major communication platforms including Microsoft Teams, Zoom, GoToMeeting, Slack, and WebEx. We help with installation, deployment, testing, maintenance, and ongoing support for whichever tools your team prefers.
Yes. We handle the full migration process, from evaluating your current setup and recommending the right solution to configuring the new system, porting your numbers, and training your team. We make the switch as smooth as possible with minimal downtime.
Security is built into everything we do. Our voice solutions include encryption, multi-factor authentication, VPN support, and centralized security updates. We also train your team to recognize phishing and social engineering attacks on communication platforms.
Expert Assistance, Affordable Support
Give your employees the communication solutions they deserve. Learn how CMIT Solutions of Chicago Northwest can bring your team together.