Outsourced IT Support Chicago West
1. What services are bundled with outsourced IT support?
A partnership with CMIT Solutions of Chicago West delivers continuous monitoring, live help desk, cybersecurity, cloud management, backup, compliance, and vCIO strategy under one predictable fee.
2. How fast is emergency response?
Priority alerts hit our SOC within seconds; most issues resolve remotely in 15 minutes, with same-day onsite support across Chicago West corridors.
3. Can you migrate on-prem servers to Azure with zero downtime?
Yes. Our cloud services team designs phased cutovers, live replication, and rollback safeguards to keep business operations seamless.
4. Do you handle HIPAA or PCI audits?
Absolutely. The compliance team drafts policies, performs gap analyses, and maintains auditor-ready documentation.
5. How are remote employees secured?
We enforce MFA, conditional access, and SD-WAN gateways via network management, ensuring encrypted logins without latency.
6. What if ransomware locks our files?
Hourly encrypted data backup replicas restore clean images swiftly, and incident-response playbooks cover forensics and disclosure.
7. Is onsite help included in standard packages?
Yes—field engineers visit your office under most packages with no surprise travel fees.
8. Can you source hardware and software?
Our IT procurement desk secures vendor discounts, pre-images devices, and tracks warranties.
9. How do small businesses benefit versus hiring one IT tech?
Entry-level packages cost less than a single full-time technician yet deliver enterprise-grade monitoring, security tools, and cloud expertise.
10. What is the onboarding timeline?
From discovery to full monitoring, most implementations wrap in two weeks—kickoff starts once you request a consultation for outsourced IT support. |