Plenty of companies with 10 to 100 employees already have someone in charge of IT. Sometimes it’s a dedicated IT manager. Sometimes it’s a controller, an operations lead or a practice administrator who became “the computer person” because nobody else would. Either way, one or two people can’t be the help desk, the security team, the network engineer, the project manager and the on-call technician all at once, and they can’t take a vacation without worrying about what breaks while they’re gone.
Co-managed IT is a formal offering from CMIT Solutions of the West Phoenix Valley built for exactly that situation. We work alongside your in-house IT person or team, filling gaps and adding depth instead of replacing anyone.
How co-managed IT works
Every co-managed relationship starts with a clear split of responsibilities. Your team keeps the work it knows best, often line-of-business applications, vendor relationships and the institutional knowledge of how your company runs. We take on the areas where an extra team, better tools or round-the-clock coverage makes the biggest difference. Common divisions include:
- Tier 1 help desk: we handle password resets, printer issues and everyday tickets so your IT lead can focus on projects. See IT Support & Help Desk.
- Monitoring and patching: our 24/7 monitoring and patch management cover servers, workstations and network equipment, with alerts routed the way you choose.
- Security operations: endpoint protection and response, email security, DNS filtering, security awareness training and risk assessments. See Cybersecurity Services.
- Backup oversight: monitored, tested backups and recovery planning. See Data Backup & Disaster Recovery.
- Projects: office moves, server and cloud migrations, firewall replacements and Microsoft 365 or Google Workspace rollouts. See Cloud Services, Microsoft 365 & Google Workspace.
- Coverage: after-hours, vacation and sick-day backup so your business isn’t exposed when your IT person is out.
You also get access to the same professional tools we use for our fully managed IT services clients, such as remote monitoring, ticketing, documentation and security platforms, without buying and maintaining them yourself.
Who co-managed IT is for
Manufacturers often have an IT or systems lead who owns the ERP, the shop-floor systems and the relationships with equipment vendors. We add security depth, monitoring and help desk capacity so that person can keep production systems running and still have time for improvement projects. For suppliers to defense and aerospace customers, we can also help with preparing for CMMC / NIST 800-171 requirements.
Healthcare organizations frequently have a practice administrator or a small IT team managing EHR and imaging systems. We support HIPAA safeguards, documentation and security monitoring, and provide coverage when the internal team is stretched across multiple locations. See IT Compliance.
Financial services firms may have an internal IT person who handles client-facing systems and portfolio or tax software. We add the security controls, monitoring and documentation that SEC, FINRA and FTC Safeguards Rule expectations call for.
Growing companies that are adding a second location or doubling headcount use co-managed IT as a bridge, so their internal person isn’t buried while the business scales.
Response you can count on
Co-managed clients get the same documented first-response targets as our managed clients, measured from ticket open during your covered support hours: Priority 1 (critical) within 1 hour, Priority 2 (high) within 2 hours, and Priority 3 (normal) within 4 hours. Onsite help is available when a problem needs hands on equipment.
Working as one team
The best co-managed relationships feel like one IT department. We share ticketing and documentation, agree on escalation paths, and hold regular reviews with your IT lead to plan projects and budgets. Your internal team stays in control of priorities. We add capacity, tools and specialists when they’re needed.
We provide co-managed IT to businesses in Phoenix, Glendale, Peoria, Surprise, Goodyear and across the West Valley.
Talk to a local IT team
Ready for IT that just works? Book a time to talk with CMIT Solutions of the West Phoenix Valley about co-managed IT for your business.
Related services: Managed IT Services · Cybersecurity Services · IT Compliance · IT Support & Help Desk · Cloud Services, Microsoft 365 & Google Workspace · Data Backup & Disaster Recovery
Cities we serve: Phoenix, AZ · Glendale, AZ · Peoria, AZ · Surprise, AZ · Sun City, AZ · Sun City West, AZ · El Mirage, AZ · Youngtown, AZ · Tolleson, AZ · Anthem, AZ · New River, AZ · Cave Creek, AZ · Goodyear, AZ · Avondale, AZ · Buckeye, AZ