Welcome Datto and PAX8 to the CMIT Solutions of Houston Vendor Partner Team!
Prior to 2023, CMIT Solutions of Houston – Katy/Willowbrook a.k.a. CMIT SoH-KW (A CAP5 Technology Solutions, LLC Company) was, for the most part, vendor partner agnostic. This means, we built partnerships with our vendors based on our customer’s needs. Honestly, this was a good strategy, but not the best strategy. Although we could service any array of solutions, it really wasn’t the most effective way to manage our customers IT environments. For the most part, our customers didn’t care whose solution we used; it just mattered “that it got the job done!”
Making Vendor Choices
Enter 2023 and a lot of vetting in the months prior to the new year. Our first choice was Kaseya/Datto (still separate but merged in June 2022) to provide monitoring and security management. Thereafter, we chose PAX8 as our Software as a Service (SaaS) provider. The vetting process mission plan was this:
“We want to manage our customers through a single pane of glass and allow them to have a wide array of SaaS products provided through a single vendor.”
Making it Happen
CMIT SoH-KW spent the entire months of November/December finalizing the partnerships and migrating the all of our customers to the new Datto platform and initiating services to be purchased and delivered through PAX8. Although we still have a few services remaining with our prior partner vendors for logistical purposes, a majority of CMIT SoH-KW are now being delivered via Kaseya/Datto and PAX8.
What does this mean to our customers?
“That it gets the job done!” Better yet, CMIT SoH-KW is a much more efficient team and that we can now provide a much broader set of tools and services “to get the job done even better than ever before!” (see following articles of services provided through Kaseya/Datto and PAX8)
Kudos to the Team
I (Lance Griffith, CEO of CAP5) want to give huge kudos to my tech team who made this happen!. I especially want to shout loud that my Director of Technical Services, Blake Northrup, was the champion of these huge undertakings. He managed and educated himself and his team to make sure this happened with no customer interference of disruptions. “JOB WELL DONE. BROTHER!”
