If your IT support company is ALWAYS fixing your technology… it’s time to switch
Just fixing technology when it breaks is so 2010. These days most businesses prefer an IT partner who proactively prevents problems from happening.
If you don’t have this, you really need to read our brand new guide. You’ll see the countless benefits for your business of a more proactive approach to your IT.
When you’re picking a new IT support partner, of course you want to know they’ll react quickly when something goes wrong. The faster a problem is fixed, the less downtime you have, and the less expensive it is.
But how would you feel if you knew that many of the problems you’ve suffered recently could have been avoided entirely? If your current IT support company had a more proactive approach to technology? You’d be annoyed, right?
These days most businesses prefer an IT partner who proactively prevents problems
Not only can you prevent your business from grinding to a halt, but you can also save a lot of money.
Back in the day, purely reactive support was popular. It was the way tech support did things: A problem happened, so we fixed it.
But in recent years things have changed, for the better. Businesses are realizing that fewer unplanned calls to an IT helpdesk are a very good thing.
You need a proactive partner who’s working away in the background to monitor, maintain and update your entire network.
We’ve worked this way for a long time and much prefer it. Because it means we can spot and deal with problems before they happen (often, without our clients needing to know there’s been an issue).
Plus we can anticipate when our clients need to look at changing or upgrading their devices, software, or security, reducing unexpected spend and encouraging better budgeting.
The old cliché rings true: prevention is better than cure.
We call this Proactive Problem Prevention. And the benefits are huge…
- Benefit: Less downtime
- Benefit: Massive cost savings
- Benefit: Better for your budget
- Benefit: Increased security
- Benefit: Better motivation
- Benefit: Allows for better disaster recovery planning
So how do you find an IT partner who Proactively Prevents Problems?
There’s a very informative question you can ask:
“What proportion of your revenue comes from fixing problems, and what proportion from preventing them?”
A truly proactive partner will only have a small proportion of revenue from fixing problems. They’ll readily agree that it’s more profitable and less stressful to stop things from going wrong in the first place. Everyone wins in a partnership like this.
If you don’t have one, let’s talk on a no obligation basis.
