-
IT Management Support
Explore Our IT Services
Discover how CMIT empowers your business with cutting-edge technology. Browse our services below.
Managed Services
Cybersecurity
Productivity Applications
IT Support
Cloud Services
Network Management
Compliance
Data Backup
Unified Communications
IT Guidance
IT Procurement
Packages
Scaling a Property Management Firm with Reliable IT Support and Security
ActionVest Management Corp., a Massachusetts-based property management company, partnered with CMIT Solutions to modernize its IT operations and support decades of growth with structured, dependable service.
ActionVest Management Corp.
For more than 30 years, this Massachusetts-based property management firm has built a reputation for dependable, hands-on service. With a growing portfolio and a promise to stay within a 15–20-minute drive of every property, ActionVest needed reliable IT to match its growth. Partnering with CMIT Solutions, the company transitioned from a single-technician model to a structured, relationship-driven IT system—gaining consistent support, stronger security, and peace of mind for the future.
The Challenge: Modernizing IT to Support Growth
Growing Portfolio, Local Commitment
After three decades of dependable property management, ActionVest continued to expand its team and residential portfolio while maintaining a promise to stay within a 15–20-minute drive of every property. Operational efficiency became critical to sustain this growth.
Single-Technician Limitations
The company relied on one independent technician for IT support. Service delays, inconsistent billing, and limited availability created bottlenecks. Unexpected invoices—sometimes arriving months late—made budgeting unpredictable and left the team vulnerable during urgent issues.
Need for a Scalable Partnership
ActionVest’s leadership recognized the need for a structured, proactive IT partner who could provide dependable support, guide hardware upgrades, and scale services to match their evolving business—without sacrificing the personalized service they valued.
The Solution: A Relationship-Driven IT Partnership
From the start, ActionVest valued CMIT Solutions’ clear service model, thoughtful onboarding, and commitment to building a technology environment that could grow with the business.
Quarterly Reviews
CMIT provides detailed quarterly reports that highlight system performance, potential threats, and team activity—offering insights that go beyond routine updates to guide leadership decisions.
Personalized Service
A dedicated lead technician, Joe, quickly became a trusted advisor. His deep knowledge of ActionVest’s systems ensures continuity, proactive support, and a personal touch.
Flexible Availability
[Placeholder – replace with ActionVest-specific content if needed]
Device Procurement Guidance
[Placeholder – replace with ActionVest-specific content if needed]
"Joe could probably close his eyes and walk through our setup. He just knows our systems that well. Four or five different people can help us, and they all know exactly what to do. That’s huge."
The Results: Stability, Continuity, and Peace of Mind
Confidence in Tech Infrastructure
With CMIT’s responsive helpdesk and proactive monitoring, ActionVest now enjoys a dependable IT environment—free from unexpected slowdowns or unclear support paths.
Better Planning
Quarterly reports provide deep insights into system performance and security risks, enabling leadership to make informed budgeting decisions and anticipate technology needs.
Streamlined Operations
From hardware refreshes to day-to-day troubleshooting, CMIT’s structured support model ensures fast resolutions and eliminates the uncertainty of relying on a single technician.
Efficient Support
Multiple technicians can assist at any time, each fully briefed on the company’s systems. This layered approach delivers seamless service without sacrificing the personal attention ActionVest values.
Relationship Highlights
Proactive Check-ins
CMIT conducts quarterly reviews that go beyond routine updates—providing clear insights into system performance, security trends, and team technology use.
Environment Understanding
Lead technician Joe and the CMIT team have a deep knowledge of ActionVest’s setup, ensuring tailored guidance and rapid, informed support.
No Technical Noise
Support is delivered without confusion or unnecessary upsells—staff get straightforward help from technicians who already know their systems.
Clear Budget Forecasting
Consistent invoicing and detailed reporting make financial planning simple, eliminating the surprise bills that plagued the old support model.
Trusted Business Partner
CMIT serves as a seamless extension of the ActionVest team, offering relationship-driven service that feels personal while delivering enterprise-level reliability.
Looking Ahead: Building on a Strong Partnership
What began as a search for more consistent IT support has grown into a lasting relationship. CMIT Solutions is now a trusted extension of the ActionVest team, delivering proactive monitoring, quarterly insights, and dependable service that empowers the company to stay focused on property management excellence.
Future plans include continued infrastructure updates and deeper security training—ensuring staff remain protected and technology stays aligned with the firm’s steady growth.
"You know, for us being here for 32 years, a lot of our vendors we've had for 20 plus years. So again, as a small to mid-sized company, you want trust in your vendor—making sure that they're working for you and doing everything possible to make your life easier."
Eric MasonCo-Owner
ActionVest Management Corp.
Ready to Experience the CMIT Difference?
Connect with our team to learn how we can support your organization's IT needs.
