Comprehensive Services Beyond Help Desk Support

While help desk is at the heart of what we do, our offerings go far beyond that. We provide a full suite of IT services, customized for small and mid-sized businesses:

• Managed Services: Full-scope IT management including monitoring, patching, and user support.
• Cybersecurity: Advanced threat protection, firewalls, and cybersecurity training.
• Productivity Applications: Microsoft 365, Google Workspace, and collaboration tools.
• IT Support: Local and remote support, from daily fixes to major IT challenges.
• Cloud Services: Cloud migration, hosting, and secure data access.
• Network Management: Wired and wireless infrastructure configuration, optimization, and maintenance.
• Compliance: HIPAA, FINRA, CMMC readiness for regulated industries.
• Data Backup: Encrypted backups and disaster recovery solutions.
• Unified Communications: VoIP, conferencing, and team messaging in one platform.
• IT Guidance: CIO-level strategy and scalable planning.
• IT Procurement: Sourcing and installing hardware/software tailored to your needs.
• Packages: Customizable service bundles that grow with your business.

10 FAQs About Help Desk and IT Services

1. What does your Boston help desk support include?

Our IT Support provides remote assistance, ticketing, user support, issue escalation, and on-site troubleshooting across Boston, Newton, and Waltham.

2. Do you offer 24/7 help desk services?

Yes. Our Managed Services include 24/7 help desk access for critical support, proactive monitoring, and system health checks.

3. How do you protect clients from cyber threats?

We implement multi-layered Cybersecurity solutions including antivirus, firewalls, phishing protection, and cybersecurity awareness training.

4. Can your team help us set up and manage Microsoft 365?

Absolutely. Our Productivity Applications service handles everything from licensing to security setup and user onboarding.

5. What if my business wants to move to the cloud?

Our Cloud Services include migration, hosting, backups, and secure access for remote and hybrid teams.

6. Can your help desk troubleshoot network issues?

Yes, our Network Management services monitor and manage both wired and wireless networks to ensure speed and stability.

7. What happens if we lose important files?

Our Data Backup solution ensures encrypted backups and rapid restoration for minimal downtime in the event of data loss.

8. Do you help businesses meet compliance standards like HIPAA or CMMC?

Yes. Our Compliance specialists guide you through assessments, policy creation, and documentation for audit readiness.

9. What communications tools can you integrate for our remote teams?

We provide Unified Communications solutions like VoIP, video calls, and team messaging—all secured and scalable.

10. Do you help select and install new hardware or software?

Yes. Our IT Procurement service sources the right tools for your environment and installs them with expert configuration.