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 Responsive, Reliable, and Regulatory-Compliant IT Assistance for Providers

In the healthcare world, IT issues aren’t just inconvenient—they can impact patient care, billing accuracy, and compliance standing. That’s why CMIT Solutions of Boston, offers healthcare-specific IT support services designed to be fast, secure, and fully aligned with HIPAA and HITECH regulations. From EHR troubleshooting to helpdesk support for your front-desk staff, we deliver expert assistance whenever and wherever you need it.

Fully Managed, Fully Supported IT Environments for Healthcare

Our managed IT services don’t just monitor your systems—they support your people. We provide proactive support and system oversight that keeps your technology working reliably. From workstations and networks to cloud platforms and medical devices, our team handles the day-to-day issues so your staff can focus on care delivery.

Key Features:

  • End-to-end IT support included in every managed services plan
  • Performance monitoring and real-time issue alerts
  • Preventative maintenance to reduce system failures
  • Device lifecycle management and hardware/software tracking
  • Remote and onsite support for multi-site practices
  • Fully HIPAA-aligned service documentation and protocols

 

IT Support That Protects Your Practice from Cyber Threats

Cybersecurity is a critical element of IT support in healthcare. Our team responds quickly to suspected threats, access issues, and configuration errors that could leave sensitive data vulnerable. We don’t just fix problems—we help prevent future ones through secure system setups and policy-driven configurations that support HIPAA, HITECH, and data privacy requirements.

Key Features:

  • Incident response for data breaches, phishing, and ransomware
  • Firewall and VPN troubleshooting
  • Secure configuration of EHRs, file sharing, and collaboration platforms
  • Monitoring and alerts for unauthorized access or risky behavior
  • Support for multi-factor authentication and encryption protocols
  • Staff guidance on best practices and secure usage

 

Helping Healthcare Teams Use Secure Tools Effectively

Modern healthcare runs on digital tools like Microsoft 365, Google Workspace, and HIPAA-compliant messaging and scheduling apps. We ensure these tools are configured securely, integrated with your workflow, and supported by responsive IT experts who understand healthcare needs. Whether you’re onboarding new staff or troubleshooting shared calendars, we keep your operations moving.

Key Features:

  • Microsoft 365, Teams, and Google Workspace support
  • Secure calendar and communication tool configuration
  • Troubleshooting for shared documents, messaging, and video conferencing
  • Support for appointment scheduling and digital forms
  • Access management and permission setting
  • Cloud sync and backup troubleshooting

 

On-Demand Help for Clinical and Administrative Technology

From exam room computers and patient check-in kiosks to administrative systems and remote workstations, healthcare organizations depend on a wide range of tech. Our IT support services provide real-time resolution for technical problems that disrupt operations. Whether it’s an issue with your EHR system or your internet connection, we respond fast—and resolve even faster.

Key Features:

  • 24/7 help desk staffed with healthcare IT professionals
  • Remote and onsite support options
  • Support for EHR, telehealth, billing, and imaging platforms
  • Printer, scanner, network, and hardware troubleshooting
  • Regular system health checks and patching assistance

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