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Long-Term IT Partnership Built on Trust, Continuity, and 24/7 Peace of Mind
How CMIT Solutions helped Right at Home scale from inconsistent support to a reliable, proactive IT partnership spanning nearly a decade.
The Challenge: Scaling Care Without Slowing Down
Right at Home is a Massachusetts-based home care agency that supports more than 300 caregivers in the field through a small, 15+ person administrative team. For such a busy operation, IT systems need to work without fail.
In the early days, the business relied on a moonlighting technician who could only help after standard business hours. Support was inconsistent, downtime was frequent, and if issues popped up during the workday, the team was stuck waiting.
Eventually, the company transitioned to a formal IT provider—but as the business grew, so did the complexity of its needs. That's when CMIT Solutions came in.
The Solution: A True Partner, Not Just a Provider
The relationship didn't start with a contract—it started with conversations. Over several meetings, the agency's leadership team developed trust in CMIT Solutions and felt confident making the switch.
CMIT helped Right at Home implement a 24/7 managed IT model, including real-time helpdesk support, proactive cybersecurity, and regular system reviews. The return wasn't always easy to quantify, but the impact was clear.
"I was sort of flying by my seat. I think [Scott at CMIT] had a good idea of how I was growing and what kind of things I was going to need before I did."
The Results: Reliability, Continuity, and Confidence
Right at Home staff now have direct access to CMIT's helpdesk, and anyone in the office can call, chat, or email for fast, effective support.
"Four or five different people can help us and they all know exactly what to do. That's huge… They'll talk to you on the phone and work it out in real-time. And they get back to me quickly if that doesn't happen—and that hardly ever happens."
The assigned site technician—Joe—has been with the agency from the beginning, and that continuity matters. He knows the systems inside and out, sets up all new devices, and brings historical knowledge that saves time.
Quarterly reviews help ensure nothing slips through the cracks. Even when action isn't required, CMIT flags recommendations and gives the leadership team the opportunity to plan for future needs.
"[Joe] has been our same tech for the whole time. It's nice because he's been in the office a million times. He set up our server...he just knows our stuff… He goes over, 'This is what you're doing. This is what you're still not doing.'"
Cybersecurity, Compliance, and a Shift to the Cloud
Initially, cybersecurity wasn't a top concern—but that changed as the industry evolved and franchisor expectations increased. CMIT had been encouraging cyber insurance and best practices all along and Right at Home recently purchased cybersecurity insurance with CMIT's guidance.
With further advice and support from CMIT, the agency has also moved most of its systems to the cloud. While they recently installed a new physical server in one location, they anticipate future transitions to be fully cloud-based.
The Long Game: What Sets CMIT Apart
A relationship built over time, not just a transaction
A helpdesk that actually solves problems quickly
Familiar technicians who know your systems
A responsive team—even outside of business hours
Proactive recommendations and best practices
Even after many years, the partnership continues to evolve and add value.
Final Thoughts: Built to Last
Right at Home has been with CMIT Solutions for nearly 10 years—and they don't see that changing anytime soon. Even if they grow large enough to bring a dedicated IT team in-house, they'd still want proactive, expert support of CMIT as an extension of that team.
CMIT Solutions is more than an IT provider—they've established themselves as a trusted part of the organization.
"Every time I make the referral to the other owners, I just say: Look, you can trust them. You'll completely buy into it after a few months of service."
Get in Touch
Contact Person
Scott D. Krentzman
CMIT Solutions of Boston, Newton, Waltham