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Long-Term IT Partnership Built on Trust, Continuity, and 24/7 Peace of Mind
Supporting a Growing Home Care Agency with Reliable, 24/7 IT Solutions. Right at Home, a Massachusetts-based home care agency with a small administrative team supporting over 300 caregivers, partnered with CMIT Solutions to gain around-the-clock IT support, proactive cybersecurity, and long-term continuity—bringing confidence and clarity to their mission of providing quality care.
Right at Home
A Massachusetts-based home care agency supporting over 300 caregivers with a small 15+ person administrative team. Right at Home delivers reliable in-home care while depending on CMIT Solutions for 24/7 IT support, proactive cybersecurity, and long-term continuity to keep operations running smoothly.
The Challenge: Scaling Care Without Slowing Down
Fast-Growing Care Network
Right at Home supports more than 300 caregivers with a small 15+ person administrative team. As demand grew, their IT systems needed to work flawlessly to keep care delivery running smoothly.
Limited Early Support
Initially, the agency relied on a moonlighting technician who could only assist after business hours. Daytime issues meant waiting for help, creating inconsistent service and frequent downtime.
Need for a Long-Term Partner
Even after moving to a formal IT provider, the growing complexity of operations required more than just break-fix service. Leadership sought a proactive partner to deliver 24/7 managed IT, strengthen cybersecurity, and provide strategic guidance for future growth.
The Solution: A Trusted IT Partnership Built for Growth
Right at Home partnered with CMIT Solutions to implement a 24/7 managed IT model, ensuring dependable support and proactive guidance for a fast-paced home care agency.
Quarterly Reviews
Regular check-ins to flag recommendations, provide system insights, and plan for future needs without disruption.
Personalized Service
A dedicated technician who knows the agency’s setup inside and out, offering seamless support and historical knowledge.
Flexible Availability
Real-time helpdesk access by phone, chat, or email—any staff member can get immediate assistance when needed.
Proactive Security
Guidance on cybersecurity best practices and insurance, keeping systems safe as industry requirements evolve.
"Four or five different people can help us and they all know exactly what to do. That's huge… They'll talk to you on the phone and work it out in real-time. And they get back to me quickly if that doesn't happen—and that hardly ever happens."
The Results: Reliability, Continuity, and Confidence
Confidence in Tech Infrastructure
With CMIT’s regular reviews and proactive monitoring, Right at Home operates with confidence in its IT systems—without the need for constant oversight.
Better Planning
Quarterly check-ins highlight upcoming needs and security recommendations, helping leadership budget and plan for future growth.
Streamlined Operations
The dedicated technician knows the environment inside and out, setting up new devices and saving time with historical knowledge. Issues are resolved quickly, and recommendations prevent problems before they start.
Efficient Support
Any team member can call, chat, or email the helpdesk for immediate assistance, ensuring smooth day-to-day operations with minimal disruption.
Relationship Highlights
Proactive Check-ins
Regular quarterly reviews keep systems secure, flag recommendations, and help leadership plan for future technology needs.
Environment Understanding
The dedicated technician knows the agency’s environment inside and out—bringing historical knowledge that saves time and simplifies upgrades.
No Technical Noise
CMIT provides clear, helpful support without unnecessary jargon, upsells, or confusion, ensuring staff can focus on care.
Clear Budget Forecasting
Consistent invoices and detailed reporting allow for accurate budgeting and eliminate the surprise costs of the previous support model.
Trusted Care Partner
With nearly a decade-long relationship, CMIT has become a seamless extension of the Right at Home team, offering 24/7 managed IT and proactive guidance.
Looking Ahead: Built to Last
After nearly a decade of partnership, CMIT Solutions has become more than an IT provider for Right at Home—it’s a trusted extension of the team. As the agency continues to grow and shift toward cloud-based systems, CMIT provides proactive guidance on cybersecurity, compliance, and future infrastructure needs.
"Every time I make the referral to the other owners, I just say: Look, you can trust them. You’ll completely buy into it after a few months of service."
Ted BernhardtOwner
Right at Home
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