CMIT Solutions Erie Location Establishes Trust with Mechanical Construction and Engineering Firm
It’s rare to find a business that hasn’t become completely reliant on technology for day-to-day operations. But many companies have yet to learn that technology impacts far more than the day-to-day – it seriously influences the future of the business as well.
CMIT Solutions services its customers with the full understanding that small and medium-sized businesses deserve top-of-the-live technology support. Band-Aid fixes are no longer acceptable – today’s businesses need real solutions that will withstand the test of time.
Nobody knows this better than Rabe Environmental Systems, an industry-leading mechanical contractor specializing in the design, installation, and service of heating, air conditioning, piping, plumbing, and energy management systems for industrial, commercial, and institutional applications.
When CMIT Solutions Erie and Rabe were first introduced, it was clear to CMIT Solutions Erie President Beth Burnside that the company’s needs were far greater than the break-fix model they had previously used. The systems Rabe had in place were not adequately secured; in fact, one of the employees opened an email attachment that infected their system and got them black-listed. It took two days to fully restore service, and after that, Rabe was ready to look for more professional solutions to their IT problems.
Before CMIT, Rabe had a single-source provider for its computer and IT services. Mark Patrizia, Rabe’s president, needed the confidence that someone was continually watching over his team of 120-plus employees to ensure that they did whatever they could to avoid infiltration from outside agencies, cybercriminals, and fraudulent activity. Rabe also had to be completely sure that its systems were updated correctly. Beth Burnside and her team at CMIT Solutions Erie began earning the trust of Patrizia by demonstrating an attention to detail and a tireless work ethic.
“Beth’s managed services were game-changing for Rabe,” Patrizia says. “She set up a secure business-class firewall, upgraded our server, and converted us to Office 365. Ultimately, she took the burden off of our employees – we don’t have a fire drill every time someone says they have a computer problem, we can call Beth and she and her team will tirelessly fix it. We’re confident that our systems are working; any issues we’ve had have been resolved easily. CMIT Solutions Erie has qualified people who understand the issues that face businesses of our size. They respond appropriately, never aggressively, and are productive in bringing the system back online, even in stressful situations.”
Now, CMIT Solutions Erie and Rabe Environmental Systems have a symbiotic relationship based on mutual trust and good communication.
“Beth has always done what she said she’d do; she and her team come through for us when we call,” Patrizia says. “They’d be a good fit for other organizations who are looking to outsource their IT departments. The bottom line is that I trust them – and trust builds relationships, which then, in turn, builds partnerships.”
As CMIT Solutions Erie continues to pave the way with affordable IT solutions for North America’s small and medium-sized businesses, top-notch client relations and technology innovations remain at the center of the brand’s philosophy. And that’s exemplified by Rabe Environmental System’s trusted relationship with CMIT Solutions Erie.