Nowadays, it’s rare to find a business that hasn’t become completely reliant on technology for day-to-day operations. But what many companies still have yet to learn is that technology impacts far more than the day to day – it seriously influences the future of the business as well.
CMIT Solutions, of course, serves its customers with the full understanding that America’s small and medium-sized businesses deserve top-of-the-line preventative and operation technology support, and that Band-Aid fixes are no longer acceptable – today’s businesses need real solutions that will withstand the test of time.
And nobody knows this better than Rabe Environmental Systems, an industry leading mechanical contractor specializing in the design, installation and service of heating, air conditioning, piping, plumbing and energy management systems for industrial, commercial and institutional applications.
When CMIT Solutions of Erie, Pennsylvania and Rabe were first introduced, it was clear to CMIT Solutions of Erie President Beth Burnside that the company’s needs were far greater than the break-fix model they had previously been operating under. The systems Rabe had in place were not adequately secured – in fact, one of the employees opened an email attachment that infected the system and got them blacklisted. It took two days to fully restore service, and after that, they were ready to look for more permanent solutions to their IT problems.
Beth and her team began earning the trust of Mark Patrizia, Rabe’s president after proving her team’s attention to detail and work ethic.
Before CMIT, Rabe had a single-source provider for their computer needs and IT. Patrizia at his team needed the confidence that there was someone continually watching over them – and their 120-plus employees – to make sure that they did whatever they could to avoid infiltration from outside agencies, cybercriminals and fraudulent activity. They also had to be completely sure that their systems were updating correctly.
“Beth’s managed services were game-changing for Rabe – she set up a secure business class firewall, upgraded our server and converted us to Office 365. Ultimately, she took the burden off of our employees – we don’t have a fire drill every time someone says they have a computer problem. CMIT Solutions gives us the confidence that if we have a problem, we can call Beth and she and her team will work tirelessly to fix the problem. We’re confident that our systems are working; any issues we’ve had have been resolved easily. CMIT Solutions of Erie has qualified people who understand the issues that face businesses of our size. They respond appropriately, never aggressively, and are productive in bringing the system back on time, even in stressful situations.”
Now, CMIT Solutions of Erie and Rabe Environmental Systems have a symbiotic relationship based on mutual trust and good communication.
“Beth has always done what she said she’d do – she and her team come through for us when we call,” said Patrizia. “They’d be a good fit for other organizations who are looking to outsource their IT departments. The bottom line is that I trust them – and trust builds relationships, which then in turn builds partnerships.”
As CMIT Solutions continues to pave the way with affordable IT solutions for North America’s small and medium-sized businesses, top-notch client relations and technology innovations remain at the center of the brand’s philosophy. And that’s exemplified by Rabe Environmental System’s trusting relationship with CMIT Solutions of Erie.