Technology is constantly evolving and the IoT (internet of things) is causing drastic changes as never before. If you’re running a business in Manhattan that makes even a moderate use of technology, you might have taken the outsourcing path for managed IT support. Not only does this minimize disruptions, it can also reduce costs and your space requirements.
No business, however small in size can no longer ignore the importance of technology in aiding operations and revenue. This is very much true in respect of infrastructure – whether sufficient number of phone lines, internet bandwidth, a quality website or network security.
The health industry and many others are increasingly in need of software solutions and IT proficiency. It’s no wonder that the trend of IT outsourcing is on the rise. It seems that each and every aspect of businesses today are centered around information technology.
But does the managed IT support services you opted for are really of good quality? Here are a few ways to determine the quality of your IT service provider.
Maybe it’s your business that has outgrown your IT Support?!
Most companies start out on a smaller scale, then grow in size with time. During the initial phase, you may choose to opt for a smaller company to manage your modest IT solutions. But once your operations expand, it’s essential to have your IT services keep in step in order to meet your new demands.
These are signs that you’ve outgrown your IT company:
Updates are not keeping pace or are being rolled out in patches
Management communications are infrequent
Glitches are getting more complicated and take longer to solve.
The list of upgrades and improvements are increasing
If you encounter any of these telltale signs, then be warned that it’s time to reassess things before it starts to affect your business.
Disruptions are increasing
When your systems go awry, they need to be quickly diagnosed and resolved. And the fixes should be enduring. But if you are facing the same problems repeatedly, and constantly doling out fixes, then this is a major issue.
The fault might lie with your IT support, whether he isn’t vigilant enough, is poor in monitoring and tracking, or worse, they lack the expertise and/or capabilities.
There’s No Space to Grow
When it comes to outsourced IT services, you have to ensure that you have plenty of freedom and flexibility. In this manner, you can choose to modify or upgrade your services as needed and even opt for other providers if necessary.
If the incumbent is proving to be a hindrance or too expensive, it might well be time to start scouting for a better deal.
Not all IT providers are good at everything. Some excel in making small fixes quickly, but fall short when it comes to major issues. If your IT provider is falling short frequently, then it may be time to let them go. At all times, make sure that your managed IT support provider is maintaining regular backups and conducting recovery audits/testing.
