A Deep Dive Into Our IT Services

Our technology suite is designed to be scalable, secure, and tailored to small and medium-sized businesses. Let’s break down how each service contributes to delivering 24/7 IT support and long-term business value.

1. Managed IT Services

Our Managed Services provide consistent monitoring, updates, and remote management—so issues are detected and resolved before you even notice them. We take the burden off your internal team and offer peace of mind through proactive maintenance.

2. Cybersecurity

We deliver robust Cybersecurity solutions including firewalls, endpoint protection, phishing defense, and incident response. And because threats don’t operate on a 9–5 schedule, our defense strategies are backed by 24/7 monitoring and threat intelligence.

3. Productivity Applications

CMIT Solutions of Boise helps you get the most from your Productivity Applications like Microsoft 365, Teams, and Google Workspace. We assist with onboarding, licensing, configuration, and best practices to help your team collaborate efficiently.

4. IT Support

With our IT Support team available 24/7, your employees always have someone to turn to when they experience issues—from forgotten passwords to software errors and hardware failures.

5. Cloud Services

We offer secure, scalable Cloud Services to help your team access files, tools, and applications from anywhere. Our cloud strategies include migration, backup, hosting, and remote access setup.

6. Network Management

Our Network Management team ensures your infrastructure is optimized and protected. We design secure networks, configure VPNs, maintain routers/switches, and perform real-time network diagnostics.

7. Compliance

For industries with stringent regulatory requirements, we offer Compliance support that keeps you audit-ready and protected from penalties. We address HIPAA, PCI-DSS, FINRA, and other frameworks through technical controls and documentation.

8. Data Backup and Disaster Recovery

Our Data Backup systems ensure your files are automatically saved and recoverable in the event of disasters or attacks. We create business continuity plans tailored to your operations.

9. Unified Communications

With Unified Communications, we bring together VoIP, messaging, email, and video conferencing into one centralized, secure platform—allowing smoother collaboration inside and outside your organization.

10. IT Guidance

Need a strategic roadmap for scaling your business tech? Our IT Guidance provides CIO-level consulting to align your IT with your business goals.

11. IT Procurement

We assist with IT Procurement to ensure you get the right software, hardware, and cloud subscriptions—at the best value, with professional installation and ongoing support.

12. Packages

Our custom IT packages are crafted based on your industry, size, growth objectives, and compliance needs—making sure you only pay for what you use

Top 10 FAQs About 24/7 IT Support and Our Services

Below are common questions we receive from small businesses in Boise about our services and how we handle continuous IT needs.

1. What does 24/7 IT support include?

It includes round-the-clock monitoring, incident response, remote assistance, on-site dispatch (when needed), patch management, and alerting. CMIT Solutions of Boise ensures your IT systems are always under watch.

2. How do you respond to IT emergencies after hours?

We have a dedicated response team that’s notified instantly via our monitoring tools. Whether it’s a server crash, cyberattack, or network failure, our team responds immediately—any time of day or night.

3. Can small businesses afford 24/7 support?

Absolutely. Our custom packages are built with flexibility in mind, offering enterprise-level service at a small business price point.

4. Do you offer on-site visits too?

Yes. While most issues are resolved remotely, we dispatch local experts when needed for hardware repairs, network reconfiguration, or upgrades.

5. How do you keep my data safe around the clock?

We use encryption, endpoint detection, firewall monitoring, and real-time scanning as part of our Cybersecurity protocol. If a threat arises, we mitigate it before it spreads.

6. Can you support businesses in regulated industries like healthcare or finance?

Yes. Our Compliance experts understand HIPAA, PCI-DSS, and more. We help implement technical safeguards, risk assessments, and reporting documentation.

7. What’s included in your managed IT services plan?

Our Managed Services plan includes proactive maintenance, software updates, network health checks, antivirus, backup verification, and 24/7 IT support.

8. What if I already have an internal IT team?

We can work alongside your in-house staff, providing escalation support, strategic consulting, and offloading time-consuming tasks like patching and monitoring.

9. How quickly do you resolve support tickets?

Our response times are defined by SLA agreements. Most issues are resolved within 1–2 hours, with critical issues addressed immediately—day or night.

10. Do I need to sign a long-term contract?

We offer flexible contract terms. Our IT packages are designed to scale with your business and adapt to your changing needs.