Frequently Asked Questions

It’s instant, secure help from CMIT Solutions of Bothell and Renton—troubleshooting, monitoring, and maintaining your systems remotely so issues are fixed fast without waiting for an on-site visit.

Most day-to-day issues: email and Microsoft 365, software errors, printer/connectivity glitches, malware removal, updates/patching, user account changes, and performance tuning.

Urgent tickets are triaged immediately and many are resolved within minutes via secure remote session. If hands-on help is needed, we escalate to on-site service.

Yes—sessions use encrypted tunnels, MFA, logging, and role-based access. We align configurations with HIPAA, PCI-DSS, and other applicable standards.

Absolutely. We monitor endpoints, servers, and network health around the clock to catch issues early and prevent downtime for Shoreline teams.

Yes—secure VPN or zero-trust access, device management, and collaboration tools (Teams, SharePoint, OneDrive) so staff can work safely from anywhere.

Next-gen endpoint protection, email filtering, firewall policy oversight, patching, vulnerability remediation, and security awareness training.

We manage automated, encrypted backups, test restores, and document recovery runbooks—so you can bounce back quickly from outages or ransomware.

Predictable monthly plans based on users/devices and required services, with optional add-ons for advanced security, compliance, and projects.

Local responsiveness + national resources. You get fast resolutions, strong security, and proactive care tailored to Shoreline small and mid-size businesses.