Managed Services
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IT Support
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Network Management
Compliance
Data Backup
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Packages
Chat support
Web-based chat support is the rule in today’s digital world. CMIT Solutions provides chat-based help desk services that provide instant expertise, elevate more complex requests, and provide assistance when your employees need it most.
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IT Management Support
Explore Our IT Services
Discover how CMIT empowers your business with cutting-edge technology. Browse our services below.
Call for Tech Help!
(425) 296-0329
IT Support
We Won’t Leave You Hanging
Real-time IT fixes are a call or text away.
Email support
For lower-level issues that don’t require immediate solutions, IT support can be requested via automated messaging. Email submissions are added to a ticketing queue that can be monitored by both client and IT support staff. This provides transparency into the support process—and timely incident resolution.
Trusted partnership
CMIT Solutions is more than just a managed services provider. We’re a reliable business partner, too, available to solve short-term problems and plan for long-term success alike.
Quick response time
Many business owners don’t have access to immediate help when IT issues occur. Time is critical after a cyber incident, and a delayed response can lead to more widespread damage. With IT support from CMIT Solutions, our experts are always available when you need us.
Dedicated support
Without support from an in-house IT team or on-demand help desk, your business could suffer. CMIT Solutions provides all of its clients with dedicated high-quality service and expert problem resolution. Whatever your IT challenges, we can help you.
All devices covered
IT support means so much more than just caring for computers. Comprehensive assistance from CMIT Solutions cares for networks, printers, mobile devices, email inboxes, collaboration apps, and cloud backups. Our all-inclusive support responds quickly to security problems and delivers expert remediation to restore access to all devices.
Help Desk That Actually Helps
IT support is a necessity—not a luxury. That’s why every business deserves a help desk by its side.
IT Services
IT Support
Remote Support
Our support team delivers fast and effective IT support using remote access tools to get your team back to work while minimizing interruptions.
Service-Level Agreement
From the beginning of our relationship, we commit to working on your issues within the time period you select—and we don’t stop until the problem is resolved.
Help Desk
Our 24/7 support is available through online chat, phone, email, and text, delivering the assistance your team needs—when and where you need it.
On-Site Support
Most issues can be resolved remotely. But some IT problems require on-site resolution. When that’s the case, we’ll be there—following the health and safety protocols that your company requires.
Peace of Mind
Find the IT support plan that’s right for you—and right-sized for your business.
Mix and Match Different Solutions
One size does not fit all. That’s why our solutions are designed as modular offerings that work together in an infinite variety of combinations. CMIT Solutions layers in expert guidance to help you make the perfect choices for your business.
IT Support – FAQ
1. What types of IT support do you provide?
They offer remote and on-site support, help-desk assistance, hardware/software troubleshooting, network support, and hybrid-work solutions.
2. How quickly do you respond to support requests?
Critical issues receive immediate attention; standard requests follow defined SLA response times.
3. Do I need to be at the office for you to help me?
No — most issues are solved remotely, but technicians visit when physical access is required.
4. Can you support employees who work remotely?
Yes — they configure VPNs, secure access, cloud services, and endpoint protection for home devices.
5. What happens if you can’t resolve an issue remotely?
A technician is dispatched or the problem is escalated internally or to third-party vendors.
6. Do you support all hardware and software applications?
They cover most standard business systems and evaluate legacy or specialized tools for compatibility.
7. Is user training or documentation included?
Yes — training, best-practice guides, and knowledge-base articles are provided to reduce recurring issues.
8. What’s the process for reporting an IT issue?
Issues can be submitted via portal, email, phone, or chat and are tracked until resolution.
9. How do you ensure data security during support sessions?
They use secure remote-access tools, strict permissions, audit logs, and follow security best practices.
10. How do I get started with IT support services?
Contact them by form or phone to assess your setup, define needs, and onboard into their support system.
Get a Response When You Need It
CMIT Solutions provides dependable IT support that resolves issues quickly—and avoids disruptions to your business.