Outsourcing IT Support: Break-Fix vs Managed Services
In this video, Chris Grumboski from CMIT Solutions of Oak Park, Hinsdale and Oak Brook discusses the two main models for outsourcing IT support: break-fix and managed services.
Break-Fix IT Services
Break-fix is a reactive type of service that comes into play only after a problem has occurred.
With break-fix, you contact your IT service provider when you have an issue such as a computer virus or malfunctioning computer.
– The technician diagnoses and fixes the problem for you, billing you for their time.
Managed Services
Managed services provides a proactive approach regarding hardware, software, security, and computer performance.
– Your IT network is actively monitored 24/7 with managed services to address issues before they become problems.
– When an issue arises, your managed services provider is notified by its monitoring services. A technician promptly reviews the alert and begins to work on the issue.
– The issue gets fixed by staff usually before you are even aware of it.
Which Model Is Best For You?
Break-fix is acceptable if your organization rarely has IT or technology issues or if your budget has flexibility for unpredictable IT costs.
– Managed services are ideal for companies that want predictable monthly fees for IT support, easy access to helpful professionals who can provide help or answer tech questions through our help desk, low risk of downtime that can negatively impact their business or to outsource their IT department so that they can focus on their core business.
Conclusion
Whether you’re looking for an IT provider to help you with managed services or break-fix work for your organization, reach out to CMIT Solutions of Oak Park, Hinsdale and Oak Brook.
– Follow us on social media for more business technology tips and subscribe to our YouTube channel at https://www.youtube.com/channel/UCTgSSrmhvAWH0ie-J0w75Ug to learn more about how to make technology work for your company.
