AIOps is about mingling of people and machines to create the most efficient IT services (ITSM) management capabilities. The term is based on:
AI – that is artificial intelligence – that easily surpasses people when it comes to analyzing big data sets, visual patterns, and staying consistent and accurate when working at speed.
IT Ops – those IT services – that rely on many different tools, all produce large amounts of data, with the need for speed and accuracy. This is done to deliver and manage IT services that meet customer expectations while in line with ever-changing business needs.
Now with the increasing reliance on high technology, IT processes and tools we relied on in the past no longer have the challenges that today’s ITSM teams have to face – and it is very likely that people involved in IT operations will find it difficult to maintain needs without having AI to help them.
Benefits of AIOps for IT teams
- Detection of patterns in data help assistance with active event / problem management. Pattern recognition technology can look through historical data to find patterns that reflect common system functions and irregularities. This can then be used as a predictor of future events, which allows for a step towards effective event management. Pattern recognition can be used to look at the past, helping to identify the real causes of the experience of better problem management.
- Assist with the decision-making process. Because all the data is compiled and analyzed accurately, your decisions work better. Smart information from AIOps eliminates the need for business leaders to make predictions and equips them with sufficient knowledge of their IT assets such as data-driven decisions can be at the heart of service delivery and support services.
- Automatic recovery and response problems in real time. AIOps tools, upon detection of an incident, will respond in real time and, using automation, can initiate action or proceed to the next step of the process without the need for human intervention.
- Increase speed and accuracy. Through automation, machine learning, algorithms, and analytics, AIOps tools replace manual labor – meaning processes are faster and more consistent, and human error is reduced / eliminated. With AIOps it leaves your people focused on their technology areas rather than facing low-cost, repetitive tasks that disrupt and slow down.
In our fast-paced world of business, IT teams need to work faster in order to successfully deliver the services that meet the expectations of business and end users. Current ITOps tools strive to provide IT teams with everything they want / need, and existing hand-held processes may reduce performance. AIOps is the most feasible option that provides the required speed, accuracy, and analysis to ITSM departments and keeps pace with the digital age.
