While the work from home seems to be ubiquitous during the 2020 epidemic, there were trends that stirred up the business place for small & medium business. Most of these pivots emerged over time and accelerated our transformation in the workflow and digital transformation that has come with it. Here are a few of the procedures that will eventually change the way MSPs price and supply its services now and in the future:
OPPORTUNITIES FOR COOPERATIVE MANAGEMENT
As large corporations suddenly move away, many find themselves with a de-facto (in-house) IT team that keeps them working. As this has become a status quo and physical presence has declined in demand, it has emerged that many large organizations are growing in luxury in the sense of removing part of their IT department from MSPs or labor unions. This is because volunteering for collaboratively managed IT services in a technology team has already proven to add flexibility, expansion and profitability in the worst case scenario.
As the largest organizations are comfortable with Co-Managed IT, we can expect to see MSPs adapt to the outcome. Why would they change their business model to embrace new high-value opportunities? For many, this will mean discarding their standard or empty bundles and going to market with a menu of services that can accommodate any unique needs a customer may have. After all, these are premium customers and comfortably comes with accommodation.
GROWING NEEDS FOR SECURITY
As priorities have gradually shifted to more focused security delivery and now this is the main driver of a new business.
MSPs reviewing their pricing and packaging strategies will need to focus on their long-term capacity and the needs of their customers to ensure that these are consistent. In many cases, MSPs will find the need for external networking and security facilities to enhance their talent and availability. Those who choose to enter the “all-in-one” security can even cross from MSP to MSSP where they will be able to pay higher prices and take the consultation process.
INCREASING WORKING HOURS
One of the many symbolic traditions that must be addressed at the end of the work day is “9-5”. With offices and schools closed, many entrepreneurs are forced to provide their employees with a flexible work schedule. It will be decided whether this practice will continue when the capacity to maintain the procedure becomes easier, but until then there will certainly be a growing need for Help Desk services outside of normal office hours.
The MSPs who have been most affected by this change are those who apply 24/7 support to their regular MSAs. Until recently, this would have been a misused advantage and could have been used as a marketing tool to differentiate between “9-5” competitors.
However, almost every MSP re-evaluates its needs in terms of working hours and considers the costs and benefits associated with taking a “permanent” approach.
END AUDIO / VIDEO APPLICATION
The popularity of video conferences, content creation / podcasts, and visual events has created sound that enhances sales of webcams, microphones, ring lights and other A / V technology in a way the industry has never seen before. While everyone is rushing to buy the “most accessible” device on Amazon, it has left MSPs with one problem to deal with; the absence of a complete suspension. The real question is, Who is responsible for funding these resources and how will it affect the relationship as a result?
Thanks to Microsoft and Google Meet teams, MSPs now have some value in the growing affiliate market, but it will be clear if this goes down again. However, MSPs will need to have the expertise to set the A / V level for endpoint and support the new software for profitable collaboration, otherwise this will be the only thing that drains their resources. This could lead to new partnerships – such as service hardware / software bundles, expansion of T&M releases, or simply an increase in the response rate in this growing segment of support events.
CONTRACT LENGTHS
The required contract length of SMBs is declining or that final level has been shortened, and both of these could be true if examined today. For MSPs, this means you will no longer be able to make your profit at the end of the contract and the benefit must be calculated from the first day. This could also lead to the introduction of fares, toll projects, and other costs that may previously have been deducted from rugby as business expenses.
