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Managed IT Services for Hospitality

Enhance the guest experience without sacrificing security

Custom IT Solutions for B&Bs, Inns and Major Hotels

Whether your run a small B&B or operate a thousand unit high-rise hotel, we understand the guest experience drives your need for fast, reliable, secure technology. We support every type of hospitality environment from boutique inns to a hotel system with eighty-five locations and over 2800 staff members scattered across the globe.

Your guests deserve the best, and all it takes is spotty Wifi or a slow network connection to knock a TripAdvisor review from five to four stars or less. The impact of one cyber-hacking incident could place your entire brand at risk. IT is so integral to your business, you need professional support.

Keep your staff as happy as your guests:

  • Protect your network with strong perimeter defenses
  • Repel viruses, malware, phishing attacks and encrypt sensitive email and client data
  • Review your DSS PCI compliance requirements and be prepared for audit
  • Integrate all of your on-site and back-office systems

Enjoy the 24/7/365 support, because like hospitality, we never close.

96% of all data breaches at hotels are conducted from external sources

The Marriot data breach of late 2018 is probably the most discussed event that cost the Marriot Group over $150 million in lawsuits

Source: Verizon

  • 513,936,296 hospitality data records were stolen or lost in 2018
  • In early 2020, 5.2 million guest records were compromised in one hotel chain breach 
  • 423 million U.S. travellers have been victims of a cyberattack through their business with hotels
  • 70% of guests believe hotels don’t invest enough in cybersecurity protection

Source: 2020 Trustwave Global Security Report

Average workers waste 22 minutes a day dealing with IT related issues

Employees who on average work 40 hours a week, 50 weeks of the year, experience 91 hours of down time annually

Source: Career Builder Harris Poll

Mange services delivered a cost reduction of 30-40% and an efficiency  boost of 50-60%

As per Data economy report, businesses implementing Managed IT Services cut in-house IT costs, improve service quality and boost productivity

Our unique experience to respond to challenges of hospitality

We’re experts at network bandwidth, voice communications (VoIP), wireless Internet support, applications support and customer service. We server your guests as an extension of your team, with the same level of dedication and professionalism.

We understand the challenges you face, such as the need to:

  • Meet DSS PCI requirements and protect credit card and other personal information
  • Support security cameras, key systems, and other operational systems
  • Segment your network to separate guest access from staff access
  • Meet strict deadlines during peak seasons

We are proud to support and ensure uptime of your systems, providing support for third party application and will liaise with the vendor should any issues arise.

You can be assured that we will take the time to understand your specific business needs and devise a tailored solution which will enhance your productivity and help you get your work done faster.

We know the technology tools that companies in the hospitality industry rely on every day. Let us manage your IT so you can manage your business.

A differentiated, end-to-end capability with industry experience

24/7 IT Support

  • Preventive IT support model keeps your systems up and running 24/7, so that you can focus on your business
  • Regular patching and cleaning of your computers to improve security and speed
  • 24/7 Help desk support to help address issues in real time and keep your workforce productive

Data Backup & Recovery

  • Our data backup and recovery solutions enable you to get back up and running quickly in case of any disaster
  • The redundancy of securing data backup protects you against hardware failure, natural disaster, cybercrime, and much more
  • Complete data protection and confidentiality with end-to-end AES encryption

Network Security

  • Multi-layered network security, Firewall, VPN, Multi-Factor Authentication and network helps keep your IT network secured
  • Prevent accidental and malicious leaks, and fending off ransomware, spear-phishing, impersonation and other sophisticated attacks
  • Security Operations Center (SOC) experts monitor your computers 24/7 and respond to any security issues in real time

Cloud Solutions

  • CMIT’s cloud solutions help organizations minimize IT infrastructure overhead while increase flexibility and scalability
  • Cloud based productivity solutions e.g. hosted email, collaboration, document sharing, cloud storage and workflow automations
  • Unified communications, website and application hosting for hotels

Ransomware Protection

  • CMIT single sign on privileged account access management and cybersecurity assessment helps protect your data from ransomware
  • Intelligent firewall and DNS filtering of your network
  • Antivirus, anti-malware, email security and secured file sharing

Networking Services

  • Our network experts optimize performance and bandwidth ensuring a responsive IT network
  • Up to date firewall with latest software update, security and performance patches
  • 24/7 technical support

Procurement

  • 60+ partnerships with leading vendors enable better pricing due to volume discount
  • Setup, installation, data migration and support for smooth transition
  • Extended support and warranty and  seamless integration with your technology infrastructure

Multi-Location Support

  • CMIT provides you multi-location IT support for all your needs whether it is in-person or remote
  • On location 24/7/365 technical and infrastructure support over a email or call
  • Access to experienced IT professionals on demand at an optimized cost

Value add of Managed IT services for Hospitality

COST OPTIMIZATION

A predictable cost model that scales with your business across all stages of growth. In-house IT team for small and midsized firms could be expensive and may incur unpredictable expenses e.g. attrition, re-training and other emergencies that could be limiting to your business

IMPROVED SERVICE & REDUCED RISK

24/7 support, on-site support when needed and extended hours and weekend support to resolve issues without downtime. In addition, our Operating Center is constantly monitoring your IT systems in real time and solving many issues before you see their impact

DATA COMPLIANCE SUPPORT

Shifting markets and financial conditions make every business decision a risk. MSPs have the required expertise and industry knowledge to choose the best possible strategy. In addition, they can help you remain compliant under data protection legislation

70% CIOs are looking for growth and partnership
when looking for MSP

ACCESS TO SKILLS

As a leading MSP, we can provide expert services on demand with a scalable model. Hiring or retraining not always an efficient model, especially for one-time projects. A scalable model with access to experts with the required skills helps expedite your projects at optimum cost

SCALABILITY & GROWTH

MSPs can scale services quickly as per demand. This helps companies align technology with business demands and speed up time to market

IMPROVED SECURITY AND COMPLIANCE

Repeatable and time-tested solutions and best practices can provide better security and compliance, while continuous monitoring can detect the latest threats and remediate quickly

COST OPTIMIZATION

MSP costs lower than internal IT team and brings a team of experts in respective areas in a fraction of cost compared to recruiting a team of experts

Improved service & reduced risk

Industry standard solutions along with Business continuity plan and Disaster recovery services provide greater resilience and faster response to any contingencies

Access to new technology

Technology is evolving fast and getting competitive. MSPs can get help navigate this complex landscape and bring right new technologies to deliver competitive advantage

70% CIOs are looking for growth and partnership when looking for MSP

Access to skills

MSPs can free up in-house resources for undertaking key strategic initiative. MSPs can also provide skilled resources in specific areas from similar experiences in the industry,

Scalability & Growth

MSPs can scale services quickly as per demand. This helps companies align IT with operating requirements and speed up time to market

Improved Security & Compliance

Repeatable and time-tested solutions and best practices can provide better security and compliance and continuous monitoring can detect latest threats and remediate quickly

What Our Customers Say

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“Responsive technology support helps Texas jet company serve their clients better”

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“Theatre company maintains dynamic day-to-day operations with efficient IT support”

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“Real estate firm opens new location and rapidly ramps up operations using CMIT’s reliable services”

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“CMIT helps Denver cleaning company with customer communication and seamless data access”

Latest Technology Trends in Hospitality

The hospitality industry is a dynamic environment that’s constantly moving and evolving. Businesses need to keep up with the latest hospitality trends to avoid being left behind. Positive customer experiences should be fueled by great services and streamlined operations. However, the needs and priorities of customers have changed due to COVID and technology plays a more important role in facilitating processes for the competitive hospitality industry. From ordering kiosks, to smartphone hotel check-in tools and food delivery apps, hospitality businesses are using more technology-focused tactics to gain a competitive edge.

Let’s discuss technology trends which are transforming the future of hospitality industry.

AI Chatbots

  • AI powered chatbots can be especially useful for delivering swift responses to questions, even when human staff are unavailable
  • Chatbots can be programmed to make a reservation, order food, or process payments. They can provide 24/7 customer service, increase direct bookings, communicate in multiple language and reduce burden on customer service staff

Automation

  • Automation benefits for the hotel industry are increased productivity, lower costs, a better experience for both staff and guests, more accurate forecasts and more precise pricing decisions
  • Automation means hotels will run far leaner operations and do more with less. It can unlock more revenue, increase guest satisfaction and boost staff productivity

Contactless Payments

  • Aside from speeding up payments and improving customer experience, contactless tech is also easily compatible with loyalty programs
  • With COVID firmly in the minds of customers, contactless payments also offer an excellent way to reduce human-to-human contact. It may be seen by many as a necessity rather than a luxury

Mobile Check-In

  • Mobile check-ins allow customers to benefit from self-service and will make the arrivals part of the customer experience much faster
  • Mobile check-in service reduces the need for human-to-human contact. This is an important concept within the context of the COVID pandemic and the associated efforts to contain the virus

Call us for a free assessment of how you can improve IT service quality, productivity and save cost

60+ Leading vendor partnerships to bring the best in class solutions

We partner with more leading technology companies to bring best in class solutions and services at a highly competitive cost

24/7 SUPPORT

BACKUP & DATA RECOVERY

CYBER SECURITY PROTECTION

IT HARDWARE

CLOUD SERVICES

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Remote support and technology infrastructure management solutions
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Cloud based backups,  BCDR appliances intelligent firewall and email security products
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Endpoint security for computers and network with cloud-based threat intelligence services
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Desktop, Laptop, Servers, Storage solutions, Driver software and  peripherals
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Cloud based productivity and collaboration with Office 365, Team, OneDrive, Power BI and Power Apps
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Remote connectivity for troubleshooting and support, and cloud-based collaboration and remote working
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SaaS based cloud and on-premise data backup and recovery and Business Continuity Planning
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Static and Behavioral AI  engine with Automated EDR for isolation, immunization and rollback of threats
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Laptop, Desktop, Tablet, Server, Display devices, Accessories, Data Center and phones
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Secured cloud-based collaboration and productivity apps powered by Google
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Professional Services Automation (PSA) for complete IT service delivery management
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Cloud based online file sharing, collaboration and document management platform
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Next-gen firewalls for perimeter security with signature, heuristics, sandboxing and Deep packet inspection
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Reinventive technology solutions, and hardware and software peripherals
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Cloud computing services for building, testing and managing app and services with a scalable model
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Unified remote monitoring and management software for maintenance and support
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Network Attached Storage solutions, External Drives and Optical Drives
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Endpoint Detection and Response and Secured Gateway, SD-WAN security and Incident Response solutions
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IT & secure  networking hardware and software solutions
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On demand Cloud computing with scalable model on a pay as you go basis.

24/7 SUPPORT

null
Remote support and technology infrastructure management solutions
null
Remote connectivity for troubleshooting and support, and cloud-based collaboration and remote working
null
Professional Services Automation (PSA) for complete IT service delivery management
null
Unified remote monitoring and management software for maintenance and support

BACKUP & DATA RECOVERY

null
Cloud based backups,  BCDR appliances intelligent firewall and email security products
null
SaaS based cloud and on-premise data backup and recovery and Business Continuity Planning
null
Cloud based online file sharing, collaboration and document management platform
null
Network Attached Storage solutions, External Drives and Optical Drives

CYBER SECURITY PROTECTION

null
Endpoint security for computers and network with cloud-based threat intelligence services
null
Static and Behavioral AI  engine with Automated EDR for isolation, immunization and rollback of threats
null
Next-gen firewalls for perimeter security with signature, heuristics, sandboxing and Deep packet inspection
null
Endpoint Detection and Response and Secured Gateway, SD-WAN security and Incident Response solutions

IT HARDWARE

null
Desktop, Laptop, Servers, Storage solutions, Driver software and  peripherals
null
Laptop, Desktop, Tablet, Server, Display devices, Accessories, Data Center and phones
null
Reinventive technology solutions, and hardware and software peripherals
null
IT & secure  networking hardware and software solutions

CLOUD SERVICES

null
Cloud based productivity and collaboration with Office 365, Team, OneDrive, Power BI and Power Apps
null
Secured cloud-based collaboration and productivity apps powered by Google
null
Cloud computing services for building, testing and managing app and services with a scalable model
null
On demand Cloud computing with scalable model on a pay as you go basis.
Let’s talk about your IT needs and how we can help

Let’s talk about your IT needs and how we can help

(201-255-7377)

(212-616-3663)

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Custom IT solutions and services in your area

Jersey City
Manhattan, Carnegie Hall

Managed IT services in Jersey City in the following zipcodes

07029 07304 07307 07032
07305 07310 07002 07302
  07306 07030  

Managed IT services in Manhattan in the following zipcodes

10019 10023 10069 10104
10105 10106 10107 10153

RELIABLE SUPPORT + PROVEN VALUE

Get in touch today to learn more about what we can offer as Your Technology Team.