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Chat support
Web-based chat support is the rule in today’s digital world. CMIT Solutions provides chat-based help desk services that provide instant expertise, elevate more complex requests, and provide assistance when your employees need it most.
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IT Management Support
Explore Our IT Services
Discover how CMIT empowers your business with cutting-edge technology. Browse our services below.
Call for Tech Help!
786-509-4977
24/7 IT Support
CMIT Solutions is ready to help when bad things happen: crashed computers, network connectivity issues, ransomware infections, or simply human error.
Email support
For lower-level issues that don’t require immediate solutions, IT support can be requested via automated messaging. Email submissions are added to a ticketing queue that can be monitored by both client and IT support staff. This provides transparency into the support process—and timely incident resolution.
Trusted partnership
CMIT Solutions is more than just a managed services provider. We’re a reliable business partner, too, available to solve short-term problems and plan for long-term success alike.
Quick response time
Many business owners don’t have access to immediate help when IT issues occur. Time is critical after a cyber incident, and a delayed response can lead to more widespread damage. With IT support from CMIT Solutions, our experts are always available when you need us.
Dedicated support
Without support from an in-house IT team or on-demand help desk, your business could suffer. CMIT Solutions provides all of its clients with dedicated high-quality service and expert problem resolution. Whatever your IT challenges, we can help you.
All devices covered
IT support means so much more than just caring for computers. Comprehensive assistance from CMIT Solutions cares for networks, printers, mobile devices, email inboxes, collaboration apps, and cloud backups. Our all-inclusive support responds quickly to security problems and delivers expert remediation to restore access to all devices.
Help Desk That Actually Helps
IT support is a necessity—not a luxury. That’s why every business deserves a help desk by its side.
IT Services
IT Support
Remote Support
Our support team delivers fast and effective IT support using remote access tools to get your team back to work while minimizing interruptions.
Service-Level Agreement
From the beginning of our relationship, we commit to working on your issues within the time period you select—and we don’t stop until the problem is resolved.
Help Desk
Our 24/7 support is available through online chat, phone, email, and text, delivering the assistance your team needs—when and where you need it.
On-Site Support
Most issues can be resolved remotely. But some IT problems require on-site resolution. When that’s the case, we’ll be there—following the health and safety protocols that your company requires.
Peace of Mind
Find the IT support plan that’s right for you—and right-sized for your business.
Mix and Match Different Solutions
One size does not fit all. That’s why our solutions are designed as modular offerings that work together in an infinite variety of combinations. CMIT Solutions layers in expert guidance to help you make the perfect choices for your business.
Frequently Asked Questions
1. What types of IT support do you provide?
We offer remote support, on-site support, help desk assistance, hardware & software troubleshooting, network support, and support for hybrid & remote work environments.
2. How quickly do you respond to support requests?
Response times depend on severity level; critical issues are prioritized for immediate attention, while standard requests are addressed within predetermined service level commitments.
3. Do I need to be at the office for you to help me?
Not always. Many issues can be resolved remotely, but when physical presence is required (e.g. hardware failures, wiring, server room), we’ll come onsite.
4. Can you support employees who work from home or remotely?
Yes — we support remote users by configuring VPNs, secure access, cloud services, remote troubleshooting, and endpoint protection for home devices.
5. What happens if you can’t resolve an issue remotely?
If remote resolution fails, we’ll dispatch a technician to your location, escalate internally, or coordinate with third‐party vendors as needed.
6. Do you support all hardware and software applications?
We support the vast majority of standard business hardware and software. For specialized or legacy systems, we’ll evaluate compatibility and plan for support or replacement.
7. Is user training or documentation included in IT support?
Yes — we provide training, user guides, best practices, and knowledge base articles to help your team use tools more effectively and reduce recurring issues.
8. What’s the process for reporting an IT issue?
You can report issues via ticketing portal, email, phone, or chat. Once logged, it's assigned, prioritized, and tracked until resolution.
9. How do you ensure data security during support sessions?
We use secure remote access tools, follow strict access controls, maintain audit logs, and adhere to best practices to protect your systems and data.
10. How do I get started with your IT support services?
Reach out to us via contact form or call. We’ll assess your existing setup, define support needs, propose a support plan, and onboard you into our support system.
Get a Response When You Need It
CMIT Solutions provides dependable IT support that resolves issues quickly—and avoids disruptions to your business.