About CMIT Solutions of Rochester

Rochester, New York’s Leading Managed Service Provider

CMIT Solutions provides proactive IT services and support for small to mid-size businesses in the Rochester, NY area. With CMIT’s Outsourced IT it’s like having your own IT department – we keep your computer network running, your data safe, and your staff happy. Our services include an end-user help desk, 24×7 remote monitoring and support, data back-up and recovery, and proactive managed care for your entire network.

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Our local Rochester NY team of technicians is what really makes a difference for our clients. Their primary focus is always customer satisfaction – they are committed to not only delivering best-in-class service but also communicating with our clients so they understand their technology and how to best benefit from it.

We have the strength of locations nationwide, and with our local ownership and care, we can deliver top-quality technical service and award-winning customer service. Our personal relationships with our clients help us understand their businesses so we can identify solutions that help them be successful.  Now you can finally focus on your business while your outsourced IT department keeps you running!


Leading with trust.

CMIT Solutions is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.

Our mission

You’re the focus of our mission. We empower businesses like yours by providing innovative technology solutions, managed IT services and cybersecurity.

Industry recognition

We’re honored to be recognized as a leading Managed Service Provider. In addition to local accolades across the communities we serve, we’ve also received awards from some of the most prestigious organizations in the industry. CMIT Solutions has consistently ranked on Entrepreneur Magazine’s Franchise 500 list for more than a decade. What’s more, ConnectWise named CMIT Solutions Partner of the Year, the company’s highest partner honor.

Community driven

We’re actively engaged in helping businesses in the area succeed. With CMIT Solutions, you can count on the integrity of locally invested relationships backed by a strong multi-location network of resources.

Meet the CMIT Solutions Rochester Team

President and Owner

Cheryl Nelan

Reader Rankings Winner

Cheryl Nelan is the Owner and President of CMIT Solutions in Rochester. In early 2011, she was excited to bring this business to Rochester, NY, to help businesses leverage their technology to grow their business. CMIT is different from most computer service providers in the area. Cheryl brings business expertise with the strength of a top-notch technical team.

Steve Tylock, Solutions Architect
Chief Security Officer

Steve Tylock

Steve joined CMIT in 2012 with over 20 years of technology consulting under his belt and has helped lead the business and the technical team in tremendous growth as Service Delivery Manager. A major portion of his focus has always been on IT security. As we expanded in 2023, he took on the role of Chief Security Officer. As CSO, Steve leads our organization to meet compliance requirements by protecting our data (as well as our clients’ data). He shares his expertise with our clients, advising them of best practices and compliance requirements within specific industries (HIPAA, FINRA, etc.). And as most of our clients are based in the Rochester NY area, he works with them to ensure they meet NY SHIELD guidelines as well.

Director of Client Service

Jeff Berg

After running Help Desk Services for a large enterprise, Jeff joined the CMIT team to bring his expertise to support our SMB clients. His passion in customer service drives his focus to deliver the level of support our clients expect and deserve. His excellent communication skills likely come from his love of literature (not to mention his degree in English). Today, he oversees our entire technical team and drives excellence across the organization.

The Team

Our Team

Our local team is what really makes a difference for our clients. Their primary focus is always customer satisfaction.


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