The COVID-19 outbreak has affected all businesses, including Manhattan IT Support firms. While these are times of business recession, IT support firms have a golden opportunity lying ahead of them. Here’s a quick guide to what Managed IT Services Manhattan can do to deal with the COVID-19 pandemic and its effect on business.
What’s good for IT support businesses?
Due to lockdown imposed in almost all parts of the world, most businesses and companies are operating from home. This means all employees are using the internet across various channels and devices. And with companies dealing with critical information regarding their business and customers, the need for IT Support Manhattan is on the rise. More business owners than ever before are looking for affordable IT support solutions.
What’s bad for IT security and support businesses?
While most businesses are in need of Managed IT Services Manhattan, they don’t have enough funds to invest in good-quality IT support. IT services require a significant investment, and with all business either closed down or bearing losses, there is not enough cash in the market to be spent on IT services and other operational costs.
What should IT service providers do?
These difficult times have impacted IT service providers, but there are some opportunities too. Here are a few tips for Business IT Support Manhattan to deal with the current outbreak.
- Tailored plans and services: COVID-19 is on the mind of all business owners, and creating a product or service that helps your clients survive the existing crisis would be a significant thumbs-up for your business.
- Discounted plans: Giving discounts on your product for prolonged periods is not advised, as it eliminates the sense of urgency. But in times like these, providing a 40% or 65% discount on your existing plans can be a sigh of relief for your existing customers. Plus, it can attract new customers as well.
- Communication: In this time of crisis, IT Support Manhattan providers need to continually engage with their existing customers. Send out emails asking them about the problems they are facing during the lockdown or a survey form to know what they are expecting from their Managed IT Services Manhattan.
- Free plans: provide free services If you offer free services, keep eligibility criteria and prerequisite conditions that help your business in the longer run.
What to avoid?
Some Business IT Support Manhattan vendors might get intrigued to take steps that can turn out to be detrimental for their business. Here are a few things IT providers should avoid.
- Increase rates: As discussed, companies are in need of IT services than ever before. Service providers should not become opportunistic and increase their prices, as it will have a terrible impact on the loyalty of their existing customers.
Conclusion
The COVID-19 lockdown situation has crippled many businesses, but there are still an ample amount of opportunities for Manhattan IT Support providers. Follow the tips discussed above to effectively deal with the coronavirus outbreak.
