You have two options when it comes to the management of your company’s IT network, you can either go with an in-house team of technicians and administrators to manage this task or you can outsource the task to a Managed IT Service Provider. How do you know which of the two is the better option for your company? This depends on your requirements along with a few other factors. With the outsourcing option, there is more to it than what meets the eye.
If you decide to outsource the IT aspect of your company then there is one more decision to take right after. There are two kinds of companies you can hire for handling your tasks. The first kind is an organization that provides a break/fix model of support. This basically means that if something breaks then the provider will fix it. The other kind is the Managed Service model of support.
With the Managed Services model, your organization will gain an around the clock proactive insight into the systems and servers. This will ensure that all fixes happen before any breakdowns. All these features make this is a good investment. With the implementation of this system, the downtime can be minimized to its lowest and this, in turn, means that there is a significant boost in the productivity of your employees.
Five Nines Uptime
Many Manhattan IT Support companies today conform to the five nines uptime SLA. This means that there is a 99.9999% availability of services on your network under the watch of such companies. This roughly translates to a downtime of just 5 minutes in a year for small to medium-sized businesses.
According to a technology and telecommunications research conducted by stastista.com, the difference between a downtime of 5 minutes per year and an hour of downtime every month roughly equates well over $300k to $400k for an hour of a quarter of the respondents worldwide.
Availability and Expertise
The exact opportunity cost incurred by your organization due to a downtime depends on several factors like the industry in which you operate, the time of the day, the total number of employees impacted by the downtime are some of the contributing factors. The consequences of such an outage can be grim if you don’t have a robust system in place to combat such situations.
When the task of managing downtime is outsourced to an IT Support Manhattan company, all vital networks, systems, and servers will be monitored in real-time by experts in a NOC (Network Operations Center). This is like similar to mission control that your employees use to manage all hardware and software systems while performing their job of providing Business IT Support Manhattan.
If you have an in-house employee managing the same task, they will be prone to taking days off from the task due to various reasons like sick days, vacation or an emergency along with other financial stress on the organization like benefits consumptions. In contrast, companies that provide Managed IT Services in Manhattan are available 24/7 and don’t need to be provided any additional benefits. By considering all the differences, it starts looking like outsourcing certain services looks more like an investment for the future rather than operating expense.
