Managed IT support helps mid-size firms in more ways than just operational stability, but also in other aspects of business.
A problem faced by firms that otherwise appear successful is one of fluctuating fortunes. A scrutiny of the business details will reveal that many firms are plagued by spikes and troughs in revenue and demand, making it quite difficult to plan for the future. This unpredictability also leads to several other issues, such as the inability to scale operations, deliver quality consistently and satisfy customers. However, there exists an adequate solution managed IT support services – in Manhattan.
Managed services, unlike outcome-based contracts, are services usually delivered throughout the year. Rather than deal with deadlines for delivering services, the service providers offer monthly services to the client with a contract renewal necessary only at the end of the service period, usually a year.
This is a win-win situation for both the client firm as well as the provider. The crucial difference is having to tackle something in the event of a disruption or breakdown as opposed to long-term monitoring and maintenance to prevent problems.
Managed IT support help mid-size firms in more ways than just operational stability, of which a few are listed below.
Predictable Revenue
Predictable revenue holds considerable value compared to an unpredictable future. While an unexpected windfall or project win might be exciting, the resulting unexpected workload can be problematic. Predictable revenue streams also allow for:
- workload planning
- expense allocation
- staffing and recruitment
- estimating profits
Enhanced Value
In any business, the way clients are treated is very important. This has a huge impact on client satisfaction and perceived value above and beyond the actual product or offering. While scarcity may drive up value in an economic sense, the promise of consistent service can put clients at ease.
Most managed service contracts from providers in NYC provide for frequent and regular commitment. This could be a number of hours, interactions per month or a monitoring and checkup schedule. This kind of regular contact can be of comfort for clients.
Scalability
Managed business services in Manhattan enable you to scale operations and service delivery in tune with business demands. For most service firms, human costs are a major constituent and also the toughest to scale due to the recruitment, training, and costs involved. With managed services in the play, its a matter of providing for or negotiating additional resources.
Organizational Learning
With managed services in place, a business can deal with and solve the same set of problems repeatedly. This allows a firm to learn and move on, absorbing and benefiting from inherently valuable knowledge.
Managed services can improve profits and results much more than project or outcome – based models. Project or deadline for delivery – based engagements often suffer from missed deadlines and cost overruns. These can take a toll on the business.
By structuring a managed services deal properly, one gains visibility of costs and your profit margins with great accuracy. Businesses who opt for managed services as a core offering witness increased profitability. Those who are pleased the most include the top management who love the predictability of the revenue streams.
Related Post: SMBs & managed services – growth beyond technology
