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Helping Medical Practices Focus on Delivering Quality Care

Behind every great medical practice is a hard-working office manager. Charged with handling the accounting, marketing, and operational needs of the healthcare practice, the office manager serves an important role in driving the growth and success of the business.

Sandy Glaspell, the practice manager at Matthews Internal Medicine, a primary care facility specializing in internal medicine, understands the crucial role she plays in keeping the office running smoothly. From reviewing changes in regulations to managing outside vendors, billing patients, and staffing the practice, she oversees a wide array of office matters. This includes office technology, which today is one of the most important components of keeping a medical practice at peak performance.

Sandy has a clear understanding of how important technology truly is to the business. When three previous information technology providers teamed up and failed to deliver the quality of service Sandy and her office needed, she took action. Sandy turned to CMIT Solutions of South Charlotte… and she hasn’t looked back since.

Time to Move On

In light of the healthcare industry’s increased reliance on advanced computer technology, Matthews Internal Medicine began to see the need to partner with a high-performing information technology provider.

In the beginning of 2014, Sandy began her search for a technology advisor that could manage the practice’s growing technology infrastructure. Within several months, she hired three IT service providers. The poor performance of the vendors was apparent early on in the partnership. From incomprehensible invoices to persistent disruptions and unreliable service, Sandy and the team at Matthews Internal Medicine were consistently dissatisfied with the services provided. Each time, Sandy was forced to terminate her agreement and restore her search for a trusted advisor.

In the weeks that followed, Sandy contacted Emory Simmons, president of CMIT Solutions of South Charlotte, to set up a meeting. During the meeting, Emory conducted a comprehensive assessment of Matthews Internal Medicine’s technology and shared his thoughts on how CMIT Solutions of South Charlotte could help Sandy in the management of the practice’s infrastructure.

Sandy was sold. She signed an agreement with CMIT Solutions of South Charlotte within days of the first meeting.

A Breath of Fresh Air

CMIT Solutions of South Charlotte got underway immediately.

To start, Emory and his team of technicians worked amicably with the previous IT service providers to ensure everything ran smoothly during the onboarding process. In many instances, CMIT Solutions of South Charlotte required logins and passwords, among other essential information from the previous providers. Emory and his team were professional and persistent in retrieving the pieces of information needed to move forward.

From there, Emory assisted with hardware and software purchases, ensuring the practice achieved greater consistency with regard to technology equipment. Prior to partnering with CMIT Solutions of South Charlotte, a previous provider advised the practice purchase mismatched, overpriced, and incompatible hardware.

Emory and his team evaluated the current systems to make certain Matthews Internal Medicine could get the best value out of the existing investments. From there, CMIT Solutions of South Charlotte recommended the right equipment, as well as the right strategy to get the business pointed in a positive direction. CMIT Solutions’ partnerships with technology leaders such as Dell, Microsoft, and Intuit allowed Matthews Internal Medicine to invest in the equipment it needed without breaking the bank.

In addition, Emory and his team installed a hosted voice over IP(VoIP) phone system. He also made arrangements to ensure that the health care provider’s technology needs were satisfied at all times. Within months, CMIT Solutions of South Charlotte had completely overhauled the technology infrastructure for Matthews Internal Medicine.

Looking Ahead

Matthews Internal Medicine has moved on to a new phase of business growth and development. The practice is no longer held back by information technology problems that caused persistent disruptions and productivity loss.

Sandy is pleased to have a strategic technology advisor like Emory onboard to handle all technology concerns for the business. She has been able to refocus her energy on the tasks that will drive the expansion and success of the practice.

Likewise, Dr. Eugene Sangmuah, the leading physician at Matthews Internal Medicine, shares Sandy’s sentiments. From day one, he has been committed to delivering high quality patient care. Now, after partnering with CMIT Solutions of South Charlotte, he finally has the resources he needs to meet and exceed patient expectations.

Looking ahead, Sandy, Dr. Sangmuah and the entire staff at Matthews Internal Medicine are confident that the practice is headed towards a better, brighter future.

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