When your business operates across more than a dozen locations—and compliance is non-negotiable—every second of downtime counts. That’s the reality for Optyx, a growing optical retail chain with 13 busy storefronts, in-house doctors, and a unified EMR system.
In our latest client spotlight, we showcase how CMIT Solutions helps Optyx simplify complexity, maintain compliance, and confidently grow—no matter how many locations they add.
The Challenge: Growth, Complexity, and Compliance
Running a multi-location business isn’t just about duplicating success—it’s about keeping every piece of the puzzle connected. For Optyx, that means ensuring HIPAA compliance across all stores, maintaining a stable EMR system, and delivering consistent IT experiences for both staff and patients.
“Even if someone walks in for non-prescription sunglasses,” said Johayra Vitale, Optyx’s operations leader, “we treat the environment like a medical office. That means patient data must always be protected and never left on screens.” The stakes are high, and the technology must be up to the task.
The Solution: CMIT’s Always-On Support and Scalable Infrastructure
Optyx turned to CMIT Solutions several years ago, and since then, we’ve become an integral part of their daily operations. Whether it’s a quick tech fix or a system-wide upgrade, they know help is never far away.
“We get a call back right away. If we need something more advanced, we have a tech that’ll come in,” Vitale shared in the testimonial.
One of our biggest joint projects? Optimizing internet service across all locations—including backup ISPs—so Optyx never has to worry about losing access to critical systems. We didn’t just install solutions; we educated the team on why each decision was made. “It’s not behind-the-scenes. We’re part of the process, and we always know what was fixed and how to prevent it again,” Vitale emphasized.
The Result: Peace of Mind at Scale
Multi-location businesses like Optyx need IT that doesn’t just work—it needs to scale. With CMIT Solutions, Optyx gained more than just a vendor; they gained a trusted advisor that supports their growth ambitions with technical confidence.
As their needs evolve, so does our partnership. From proactive support to strategic infrastructure planning, we’re helping Optyx move into the next phase of business with secure systems, streamlined compliance, and the confidence to expand without fear of IT headaches.
Why This Matters for Your Business
If you’re running a business across multiple locations, you know how hard it is to align operations, keep systems running, and meet industry regulations. CMIT Solutions brings the power of enterprise-grade IT support—without the enterprise-sized hassle. Just like we did for Optyx, we can help you:
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Ensure compliance with HIPAA, PCI, and more
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Connect your locations with consistent infrastructure
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Eliminate downtime with proactive monitoring and local support
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Scale your tech as your business grows
👉 Ready to simplify your IT and take the stress out of managing multiple sites? Contact us to learn how.