Making the Most of Unified Communications for Healthcare

Implementing unified communications for healthcare is incredibly empowering for professionals at every level of the industry. By linking devices, systems and applications, those in the healthcare industry see enhanced innovation, collaboration and productivity.

What Are Unified Communications?

You may be unfamiliar with the term “unified communications.” If so, you’re not alone. The term gained traction after the start of the COVID-19 pandemic, so it’s now becoming more mainstream.

In short, unified communications is the technological strategy of linking and connecting devices and applications. This strategy enables teams to operate more efficiently across the board, regardless of where or when they’re working.

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Examples of Unified Communications Benefits in Healthcare

From cross-departmental collaboration to increased security, unified communications has multiple applications in the healthcare field. Here are several examples of how unified communications can benefit the healthcare industry.

Connecting Remote and Hybrid Work Teams

Unified communications tools can help connect remote and hybrid work teams, even across the globe. They do so through video conferencing, messaging and calls. Additionally, using the cloud or other software-as-a-service (SaaS) tools can increase collaboration by letting parties share and edit files from any location.

Enabling Telehealth Solutions

Unified communications in healthcare has also stepped up to assist in the new generation of telehealth and medicine. We’ve seen an increase in video conferencing and online patient visits since the major COVID-19 outbreak in 2020, and unified communications software provides a secure network for on-the-go conferencing.

These systems can also integrate with cloud-based systems to allow staff to communicate with patients while concurrently collaborating with dedicated medical professionals.

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Boosting Security

As healthcare industry technology constantly advances, so does the massive amount of data staff share minute by minute. This means it’s critical for healthcare teams to keep this information secure, adhere to compliance regulations and never compromise on privacy standards.

Unified communications solutions not only allow for a more streamlined and trackable data flow but also comply with the highest industry standards, like HIPAA. Moreover, they offer a high level of data privacy.

Improving Patient Experience

Unified communications tools both provide incredible benefits for healthcare professionals and improve the overall patient experience.

When healthcare professionals have these unified solutions to seamlessly communicate with patients and easily access their records, continuity and quality of care drastically improve.

Patients can also use these tools to make and manage appointments virtually, as well as participate in telemedicine video consultations and calls. This saves everyone involved time, money, effort and a lot of stress that could lead to patient dissatisfaction.

Increasing Flexibility and Scalability

With the rapid evolution of the healthcare sector, communications systems must be flexible and adjustable to adapt.

Technological advances and changing consumer habits call for unified communications solutions because they offer greater flexibility concerning how parties connect, interact and engage. This innate flexibility is also beneficial to how the healthcare industry manages and shares data, regardless of where staff operate.

Healthcare is also a growing sector, with statistics suggesting it will expand by around 6% by 2025. The fact that unified communications tools are scalable according to requirements and preferences is critical.

[Related: 2023 Cybersecurity Trends]

Improve Your Operations With CMIT Solutions

At CMIT Solutions of Rochester, we have years of experience working with professionals in the healthcare sector.

We know how crucial security is in communications and data, which is why we want to support your IT and cybersecurity efforts every step of the way. Let us bring your team together with unified communications, manage your cloud and provide unbeatable 24/7 support.

Contact us today to get started!

Featured image via Pexels

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