24×7 Business Continuity
Keeping systems running and data safe is critical for CPA firms all year,
but during the busy season, that needs to be true 24 x 7.
This is where finding a strong managed IT services partner can make all the difference. Traditional break/fix support might seem more economical but, essentially, you are paying to get something fixed when it breaks. That means there is downtime. A strong managed IT services provider will work hard to make sure your systems don’t break down in the first place. They take proactive measures so your systems are running when you need them – which of course is all the time. They also make sure your data is secure and work with you to develop a backup and recovery plan that works for you and your business.
What is included in managed IT services?
That depends on what your firm needs – but in most cases, it can include everything from the traditional application and infrastructure management to end user support and all things connected to your computer. Think of them as your Outsourced IT team. One call for support. A partner that helps you make critical decisions for your own IT infrastructure. Virtual CIO services help you assess your IT strategy and plan for the future. Will you move to cloud-based solutions or continue to manage an in-house server? How will that decision affect your bottom line? How about the users, how do you keep everyone as productive as they can be? What is new in the industry that you need to understand – what are the newest threats and how do you mitigate these risks? Your IT partner will have your back and protect you, your users and your data.
What is the difference between managed services and professional services?
The primary difference is the relationship. Managed service partnerships typically last for years. You choose a company you trust to help you not only with the immediate needs but to continue supporting your business under contract for years to come. They make sure systems work well from the day they are installed until they need to be replaced. They advise their clients on best practices and how to navigate through new security risks and regulations. Professional services may be included in a managed services contract but not the other way around. Professional services are generally project based and simply address a specific problem or challenge. Your managed service provider is there to help you through challenges and opportunities whenever they come up. In fact, they most likely meet with you on a quarterly basis to review your current IT infrastructure and discuss the current IT landscape while working with you to build your IT strategy and budget. (and if they don’t, they should)
Cybersecurity and Regulations
A common topic with our accounting clients is cybersecurity and specifically, today’s regulations. Regulations like New York State’s Shield Act and DFS are meant to protect CPA’s and their clients but they are often misunderstood. And, with COVID driving many employees to working from home the threat landscape has changed. This article from the CPA Journal, “Cybersecurity resources for a remote workforce,” provides a number of resources – your Managed IT Services provider can help here as well. CMIT Solutions works with a number of CPA firms and helps them achieve the level of security their business needs – whether folks are working from the office or at home. Give us a call and we’d love to learn more about your business to see how we might help.
In the Rochester area, CMIT Solutions provides local, responsive IT support and technology services for small to mid-sized businesses. As your IT partner, we ensure systems are running, your data is secure, and your staff is productive. Backed by a national system, we have over 200 locations across the country with local ownership in Rochester.
Cheryl Nelan has over 25 years experience supporting small to mid sized businesses and helping them grow. In 2011, she started CMIT Solutions of Monroe to support businesses in the Rochester, NY area. She wanted to take her experience and leverage the strength of a national franchise to help local businesses leverage technology. Focusing on customer service and developing a culture where great people want to work has always been central to her mission. Today, CMIT Solutions of Monroe is one of the top CMIT franchises and the recipient of a number of local awards as well. She is proud of the team and loves working with our clients.
