Madison Fire Department serves a 450-square-mile area with a mission to protect and preserve life and property. Its teams rely on several technology platforms to support emergency response, including systems that help transmit patient information to hospitals before an ambulance arrives.
But fire department leadership cannot divide its attention between emergency operations and monitoring cybersecurity threats. That became especially clear when Stryker, whose technology is used by first responders and hospitals, experienced a major security incident. Devices were wiped clean, and area hospitals began restricting them from connecting to wireless networks. Madison Fire Department needed to know whether the incident posed a threat to its own systems.
The department needed an IT and cybersecurity partner that could:
- Determine quickly whether an outside security incident had affected department systems
- Examine its network for malicious activity
- Coordinate local, onsite support with cybersecurity specialists
- Provide reliable information for operational decisions
- Manage day-to-day IT so department leaders could focus on public safety
CMIT Solutions responded immediately. A local team member went onsite while CMIT’s security team reviewed the situation. CMIT confirmed that the external incident did not pose a direct threat to Madison Fire Department’s systems and that nothing malicious was occurring on its network. That combination of local response and broader cybersecurity expertise gave the department confidence to keep its attention on the community.
The clearest measure of the relationship is what happens when the department needs help:
“If a need ever arises, I pick up the phone and I call, and they answer—and the problem is resolved.”
Watch the full video to see how responsive IT support, cybersecurity expertise, and trusted communication help Madison Fire Department stay focused on protecting its community.
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