Rainer has spent 10 years building his career at Sweetwater Lift Lodge. He started as a night auditor, moved through front desk and guest services roles, and now runs much of the operation. During that time, the lodge moved from paper files to property management software, connected systems, and a technology environment that supports nearly every part of the guest experience.
But the lodge’s former IT arrangement was not keeping up. Its vendor was out of town and available only through phone calls, Zoom meetings, and email. For a mountain property where strong winds and snowstorms can interrupt internet and power, remote-only support was not enough.
Rainer needed an IT team that could help the lodge:
- Protect credit card data handled through its property management software
- Respond when technology problems happened outside regular business hours
- Provide local help when an issue could not be resolved remotely
- Replace equipment in the IT room without losing sight of cost
- Take IT responsibilities off the operations team’s plate
CMIT Solutions gave the lodge a local team that understood those needs. Rainer says CMIT helped the property save money when it changed its IT room equipment and took responsibility for the IT side of the business, allowing him to focus on the lodge and its growth.
The clearest measure of the relationship is not a service list. It is what happens when Rainer needs help:
“When I call CMIT, even at 12 midnight, they are here for us.”
Watch the full video to hear why local support, practical cybersecurity, and long-term commitment matter at Sweetwater Lift Lodge.
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