Frequently Asked Questions

Managed IT services are a proactive approach to technology support where a dedicated local provider monitors, maintains, and secures your business's IT systems around the clock. Rather than waiting for something to break, we identify and address issues before they impact your operations — keeping your business running efficiently, securely, and confidently.

Yes — and we go further than just preventing downtime. Through 24/7 Remote Monitoring and Management (RMM), we detect potential issues before they become disruptions. We also conduct business risk assessments to help you understand the real financial cost of downtime before it ever happens, so we can prioritize the right protections for your specific business.

Yes, Patch management is included in our managed IT plans. Updates and security patches are applied automatically across your devices, servers, and applications — often within hours of a vendor release. Unpatched systems are one of the leading causes of cyberattacks, and closing that vulnerability is a foundational part of reducing your business risk.

Yes, Daily automated backups are standard in our managed IT plans. In the event of a ransomware attack, hardware failure, or accidental deletion, your critical business data can be recovered quickly with minimal disruption. We treat backup not just as a feature, but as a core pillar of your overall business continuity strategy.

Yes — cybersecurity is built into every managed IT plan we offer, not sold as a separate add-on. Our approach is layered: antivirus protection, patch management, mobile device management, and ongoing threat monitoring all work together to reduce your exposure. We start with understanding your specific business risks, then build protection around what matters most to you.

Yes, We set up and manage secure remote work environments for businesses across Greenville and the Upstate. This includes encrypted connections, mobile device management, secure access protocols, and ongoing monitoring of remote endpoints — so your team can work from anywhere without creating new security vulnerabilities.

Yes, Monthly reports are included and cover system health, patch status, device lifecycle, and security performance. Our goal is to give your leadership team clear, business-focused visibility into your IT environment — not just technical data — so you can make informed decisions about your technology and risk posture.

Yes. Our managed IT plans are designed to scale your business and your budget. Managed IT services also typically cost significantly less than reactive break-fix support — and far less than the average cost of a data breach or ransomware event. We help you see that investment in the context of your actual business risk, so it's always a decision grounded in value, not just cost.

Yes. CMIT Solutions of Greenville provides 24/7 help desk support and around-the-clock system monitoring. Whether it's a critical issue after hours or a question during the workday, our team is available when you need us — with the responsiveness of a local partner and the resources of a nationwide network of 900+ technology professionals.

Yes. We are locally owned and operated, serving businesses throughout Greenville, Simpsonville, Greer, Mauldin, Taylors, Travelers Rest, Fountain Inn, Piedmont, and the Upstate of South Carolina. Our local team provides on-site support when needed, and we invest in long-term relationships — because we're not just your IT vendor, we're your business partner.